E-Commerce Fulfillment Lead: Fast-Paced Ops

Lotus's Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Lotus's Malaysia is seeking a hands-on E‑Commerce Fulfilment Manager to lead our store-based online order fulfilment operations in Kuala Lumpur. You will drive picking, packing and dispatch, manage the fulfilment team, and coordinate with 3PL partners to deliver a seamless customer experience.

You will monitor KPIs, optimize manpower, and collaborate with store departments to handle substitutions and fresh products while maintaining high service standards in a fast-paced retail environment.

Qualifications

• Bachelor's or Diploma in Business, Retail Management, Supply Chain, Logistics or related field.
• Minimum 5 years in retail operations, e-commerce fulfilment, logistics or warehouse operations.
• At least 2 years of frontline team management experience.
• Experience with online grocery, supermarket fulfilment or last-mile delivery is an advantage.
• Experience coordinating with 3PL providers or delivery partners is preferred.

Responsibilities

• Oversee daily online order fulfilment activities from picking to dispatch.
• Lead and develop the fulfilment team including Team Leaders, Pickers, Marshallers and Admin staff.
• Monitor KPIs such as order fulfilment rate, picking productivity, order accuracy, OTIF and on-time dispatch.
• Coordinate with 3PL partners and drivers to ensure timely collection and delivery.
• Work with store departments to minimise out-of-stock items and manage substitutions for fresh, chilled and frozen products.
• Resolve customer issues and identify opportunities to improve workflow, manpower utilisation and overall efficiency.

Skills

Leadership

Problem-solving

Manpower management

Analytical skills

Hands-on

Education

Diploma or Bachelor's Degree in Business/Retail Management/Supply Chain/Logistics

Job description

Lotus's Malaysia is seeking a hands-on E‑Commerce Fulfilment Manager to lead our store-based online order fulfilment operations in Kuala Lumpur. You will drive picking, packing and dispatch, manage the fulfilment team, and coordinate with 3PL partners to deliver a seamless customer experience.

You will monitor KPIs, optimize manpower, and collaborate with store departments to handle substitutions and fresh products while maintaining high service standards in a fast-paced retail environment.