E-Commerce Fulfillment & Customer Support Specialist

Elitetrax Marketing Sdn Bhd (Harvey Norman); Selangor; On-site; MYR 20,000 - 31,000; Full time

Job summary

Elitetrax Marketing Sdn Bhd (Harvey Norman) is seeking a customer service professional to process delivery orders and handle e-commerce enquiries. The role involves packing products, adhering to SOPs, and coordinating with retail, warehouse and 3PL partners to meet deadlines.

The candidate should have a background in customer service, good communication, and attention to detail. SAP experience is a plus, online invoicing and e-logistics exposure preferred. Weekend/holiday shifts are required.

Qualifications

• Minimum SPM or at least one year experience in customer service.
• Ability to communicate clearly and concisely with both external customers and co-workers.
• Meticulous and strong attention to details.
• Prior experience with SAP is ideal but not required.
• Candidates with prior experiences handling on-line invoices andE-Logistics preferred.
• Able to work retail hours including weekends and public holidays on rotating shifts. (5 working days in a week with 2 off days).

Responsibilities

• Process all delivery orders, pack products from the shop floor to prepare orders for shipping.
• Adhere to SOPs to track, record and handle the flow of inbound and outbound goods safely and efficiently.
• Provide customer service support to resolve enquiries, concerns and requests regarding E-commerce orders.
• Work with retail, warehouse and third party logistics to ensure the fulfilment of orders within the stipulated time frame.

Skills

Clear communication

Attention to detail

Customer service

SAP experience

Education

SPM or equivalent

Tools

SAP

Job description

Elitetrax Marketing Sdn Bhd (Harvey Norman) is seeking a customer service professional to process delivery orders and handle e-commerce enquiries. The role involves packing products, adhering to SOPs, and coordinating with retail, warehouse and 3PL partners to meet deadlines.

The candidate should have a background in customer service, good communication, and attention to detail. SAP experience is a plus, online invoicing and e-logistics exposure preferred. Weekend/holiday shifts are required.