E-commerce Executive (Tik Tok Operations)

Kino Biotech; Selangor; On-site; MYR 24,000 - 42,000; Full time

Job summary

Kino Biotech is seeking a proactive E-commerce Executive to manage TikTok Shop operations, listings and ads from its Selangor base. The role focuses on day-to-day TikTok account management, affiliate relations, and livestream coordination to drive sales.

The ideal candidate is hands-on, well-organised, eager to learn, and ready to contribute to strategy with guidance from senior team members. Strong communication in English is required; Bahasa Malaysia is a plus.

Qualifications

• 1-3 years of experience in TikTok, TikTok Shop, e-commerce, digital marketing, social media or a related field
• Experience managing TikTok Shop is highly preferred
• Experience in affiliate marketing / creator management is an advantage
• Familiarity with TikTok Ads Manager is preferred
• Strong organisational and coordination skills
• Good communication with affiliates, creators and external partners
• Proactive and able to follow up independently
• Detail-oriented with product listings, campaigns and schedules
• Comfortable in a fast-paced e-commerce environment
• Willing to learn and take ownership
• Good command of English; Bahasa Malaysia is a plus

Responsibilities

• TikTok Affiliate Management: manage day-to-day communication and relationships with TikTok affiliates and creators
• Identify and coordinate with suitable affiliates to promote products
• Handle affiliate enquiries, product recommendations and campaign updates
• Coordinate product samples for affiliates, including sample requests, tracking and follow-up
• Monitor affiliate content and performance
• Follow up with affiliates to encourage content posting and sales conversions
• Maintain an organised database/tracker of affiliates, samples, content and performance

Skills

TikTok Shop

Affiliate management

Livestream coordination

E-commerce operations

Content listing

TikTok Ads Manager

Tools

TikTok Ads Manager

Job description

E-commerce Executive (Tik Tok Operations)

Location: (Near Kota Kemuning and next to Quayside Mall) Quayside Tower, Gamuda Kemuning 25.7, 42500 Telok Panglima Garang, Selangor

We are looking for a proactive and organised E-Commerce Executive to support and manage our TikTok Shop operations. The main responsibility of this role is to manage the day-to-day operations of the TikTok account and TikTok Shop, including affiliate management, product listings, livestream coordination and TikTok Ads.

The successful candidate will work closely with a senior team member who will provide guidance on strategy, priorities and overall direction. This role is ideal for someone who is hands-on, organised, willing to learn and interested in growing their career in TikTok e-commerce.

Key Responsibilities

1. TikTok Affiliate Management

Manage day-to-day communication and relationships with TikTok affiliates and creators.

Identify and coordinate with suitable affiliates to promote products.

Handle affiliate enquiries, product recommendations and campaign updates.

Coordinate product samples for affiliates, including sample requests, tracking and follow-up.

Monitor affiliate content and performance.

Follow up with affiliates to encourage content posting and sales conversion.

Maintain an organised database/tracker of affiliates, samples, content and performance.

2. TikTok Shop Management

Manage and maintain TikTok Shop product listings.

Upload and update product information, images, pricing, promotions and product descriptions.

Ensure product listings are accurate and up to date.

Coordinate and update TikTok Shop banners, promotional assets and campaign materials.

Support TikTok Shop campaigns and promotional activities.

Monitor product performance, stock availability and listing issues.

Coordinate with internal teams when product, pricing or stock issues arise.

3. TikTok Ads

Support the day-to-day management of TikTok Ads.

Set up and monitor campaigns based on the agreed strategy.

Monitor key performance metrics such as spend, sales, ROAS, CTR and conversion.

Identify underperforming campaigns and highlight areas for optimisation.

Work with the senior team member / agency to implement optimisation recommendations.

Maintain regular reporting of TikTok Ads performance.

4. Livestream Management

Coordinate and manage the TikTok livestream schedule.

Work with livestream hosts, affiliates and internal teams to ensure livestream sessions are properly planned.

Coordinate products, samples, vouchers, promotions and livestream assets.

Ensure products and promotions are correctly set up before livestreams.

Monitor livestream schedules and follow up on any changes or issues.

Support post-livestream performance tracking and reporting.

5. General TikTok Operations

Monitor the TikTok account and TikTok Shop on a daily basis.

Keep track of campaigns, promotions, content schedules and important deadlines.

Prepare regular performance reports and updates.

Coordinate with internal teams, agencies, creators and other external partners.

Assist with ad-hoc TikTok projects and campaigns.

Stay updated on TikTok Shop features, policies, trends and best practices.

Requirements

1-3 years of experience in TikTok, TikTok Shop, e-commerce, digital marketing, social media or a related field.

Experience managing TikTok Shop is highly preferred.

Experience in affiliate marketing / creator management is an advantage.

Familiarity with TikTok Ads Manager is preferred.

Strong organisational and coordination skills.

Good communication skills and confidence in communicating with affiliates, creators and external partners.

Proactive and able to follow up independently.

Detail-oriented, especially when handling product listings, campaigns and schedules.

Comfortable working in a fast-paced e-commerce environment.

Willing to learn and take ownership of assigned responsibilities.

Good command of English; Bahasa Malaysia is an advantage.