E-commerce Assistant Manager
META PACK SDN BHD
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Benefits offered by this job
Job summary
META PACK SDN BHD is seeking an experienced e-commerce specialist to manage TikTok Shop and Shopee operations in Malaysia. You will optimize product listings, monitor store health, and drive traffic and GMV through campaigns and video content.
The role requires hands-on platform experience, strong leadership, and analytical skills, with a focus on delivering measurable results during major campaigns and peak periods. Knowledge of local languages is a plus.
Qualifications
- Minimum 2 years of experience managing TikTok Shop and Shopee platforms.
- Hands-on experience with TikTok Shop and Shopee is required.
- Experience with Lazada is an added advantage.
- Familiarity with TikTok Seller Center, TikTok Ads Manager, TikTok Affiliate, Shopee Ads, and general e-commerce operations.
- Mandarin speakers preferred; Bahasa Malaysia proficiency is an advantage.
- Work according to Malaysian business hours, including campaigns.
- Experience in both e-commerce operations and customer service.
- Experience with traffic algorithms on TikTok and Shopee.
- Proven track record of launching and growing a store from 0–1.
- Strong leadership, communication, and analytical skills.
Responsibilities
- Oversee daily TikTok Shop and Shopee Malaysia operations.
- Optimize listings: titles, images, descriptions, and inventory.
- Monitor store health: ratings, disputes, content compliance, IP issues.
- Conduct market research and identify trending products.
- Develop pricing strategies and plan campaign participation.
- Coordinate with warehouse on stock, SKU, and inventory planning.
- Plan and execute short-form video marketing with creative team.
- Support livestreams: product sequencing, listings, and campaigns.
- Improve traffic, conversion, and GMV; monitor KPIs like GMV, AOV.
- Prepare weekly/monthly reports; analyze performance and competitors.
- Plan platform campaigns (CNY, Ramadan, 9.9, 10.10, 11.11, 12.12).
- Handle returns, exchanges, and refunds; resolve logistics issues.
- Maintain customer service SOPs, response templates, and faster replies.
Skills
Tools
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Minimum 2 year of experience managing TikTok Shop and Shopee e-commerce platforms.
Hands-on experience managing TikTok Shop and Shopee is required.
Experience with Lazada is an added advantage.
Familiarity with TikTok Seller Center, TikTok Ads Manager, TikTok Affiliate, Shopee Ads, and general e-commerce platform operations.
Mandarin speaking candidates are preferred.
Proficiency in Bahasa Malaysia is an advantage.
Able to work according to Malaysian business hours, including campaign periods.
Experience managing both e-commerce operations and customer service.
Experience in TikTok and Shopee platforms Traffic Algorithm.
Experience launching and growing a store from 0–1 with proven results.
Strong leadership and communication skills.
Strong analytical and problem-solving abilities.
Highly organized, with strong execution and follow-through skills.
Results-driven, with a strong sense of responsibility for achieving business objectives.
Able to work effectively under pressure during major campaign periods.
Positive attitude with a proactive mindset.
- Minimum 2 year of experience managing TikTok Shop and Shopee e-commerce platforms.
- Hands-on experience managing TikTok Shop and Shopee is required.
- Experience with Lazada is an added advantage.
- Familiarity with TikTok Seller Center, TikTok Ads Manager, TikTok Affiliate, Shopee Ads, and general e-commerce platform operations.
- Mandarin speaking candidates are preferred.
- Proficiency in Bahasa Malaysia is an advantage.
- Able to work according to Malaysian business hours, including campaign periods.
- Experience managing both e-commerce operations and customer service.
- Experience in TikTok and Shopee platforms Traffic Algorithm.
- Experience launching and growing a store from 0–1 with proven results.
- Strong leadership and communication skills.
- Strong analytical and problem-solving abilities.
- Highly organized, with strong execution and follow-through skills.
- Results-driven, with a strong sense of responsibility for achieving business objectives.
- Able to work effectively under pressure during major campaign periods.
- Positive attitude with a proactive mindset.
- Oversee the daily operations of TikTok Shop and Shopee Malaysia.
- Optimize product listings, including titles, images, descriptions, and inventory.
- Ensure store health by monitoring ratings, disputes, prohibited content, and intellectual property compliance.
- Conduct market research and competitor analysis while identifying trending products.
- Develop pricing strategies, analyze profit margins, and plan participation in campaigns.
- Coordinate closely with warehouse department on stock replenishment, SKU management, and inventory planning.
- Plan and execute short-form video marketing strategies in collaboration with the creative team.
- Support livestream operations, including product sequencing, product listings, and TikTok Ads / GMV Max campaigns.
- Develop strategies to improve traffic, conversion rates, and overall GMV.
- Monitor key KPIs, including GMV, conversion rate, traffic, average order value (AOV), and repeat purchase rate.
- Prepare weekly and monthly reports, campaign reviews, and performance analyses.
- Analyze competitors and identify trends within the Malaysian e-commerce market.
- Plan and execute major platform campaigns such as CNY, Ramadan, Payday, 9.9, 10.10, 11.11, 12.12, and other promotional events.
- Plan promotional activities such as vouchers, bundle deals, flash sales, and platform campaigns.
- Handle returns, exchanges, and refund requests.
- Monitor shipment status and resolve logistics-related issues.
- Handle customer complaints and negative reviews in a professional manner.
- Encourage customer reviews and maintain excellent store ratings.
- Develop and maintain customer service SOPs, FAQs, and response templates.
- Improve response times and overall customer satisfaction.
- Monitor weekly customer service KPIs, including inquiry conversion and dispute rates.
- Competitive Salary Package
- Annual Leave
- Career Growth Opportunities
- Equity Incentive for Outstanding Performers
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- EIS
- Annual Bonus
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