eCommerce Executive (Merchant Onboarding & Operations) (ID : 15379)

PERSOL Workforce Solutions Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd is recruiting for an Online Merchant Onboarding & Acquisition Executive (Fresh Graduate) in Kuala Lumpur. You will drive early-stage seller incubation and manage high-impact workflows, acting as the bridge between potential merchants and the TikTok Shop ecosystem.

Responsibilities include end-to-end merchant acquisition, onboarding, incubation, and cross-functional collaboration to ensure smooth onboarding experiences.

Qualifications

• Strong analytical and problem-solving skills.
• Highly proficient in Excel/Google Sheets (formulas, pivots, data cleaning).
• Logical communicator, strong team player, with ownership and execution.

Responsibilities

• Manage end-to-end acquisition and incubation of potential online merchants.
• Support seller incubation and activation through 1:1 and group-based engagement models.
• Build and maintain relationships with merchants.
• Assist in summarizing workflows and carry out improvement plans.
• Execute daily end-to-end operations of projects with attention to detail.

Skills

Analytical skills

Excel/Google Sheets

Team player

Ownership & execution

Strong communication

Education

Bachelor's degree

Job description

Online Merchant Onboarding & Acquisition Executive (Fresh Graduate) (ID : 15379)

In this role, you will power our Cluster Teams by driving early-stage seller incubation and managing high-impact operational workflows. You'll act as the bridge between potential merchants and the TikTok Shop ecosystem, setting them up for long-term growth and success.

Job Responsibilities:

Manage the end-to-end process of acquisition and incubation of potential online merchants (including, but not limited to, leads generation, cold contact, onboarding and incubation).

Support seller incubation and activation through both 1:1 and group-based engagement models (e.g. group onboarding sessions, shared communications, standardised enablement touchpoints), depending on seller volume and cluster needs.

Build and maintain relationships with merchants.

Help merchants become familiar with the platform and its features.

Maintain quality service and cooperation with merchants to ensure a smooth onboarding experiences.

Discover new collaborative opportunities fit into merchants' short-term and long-term development plan.

Assist seller acquisition manager to summarize the workflow and carry out improvement plans

Help merchants become familiar with the platform and its features.

Maintain quality service and cooperation with merchants to ensure a smooth onboarding experience.

Discover new collaborative opportunities fit into merchants' short-term and long-term development plan.

Assist seller acquisition manager to summarize the workflow and carry out improvement plans.

Other internal operations and cross-function collaboration, such as assisting in project execution, document management, information consolidation, etc.

Involved in various projects under Assortment Growth, Price Competitiveness and Seller Outreach.

Execute and manage daily end-to-end operations of projects that are repetitive tasks efficiently (eg. platform incentive operations, data scrapping, data matching) with strong attention to detail and accuracy.

Strong analytical and problem-solving skills with x (formulas, pivots, data cleaning).

Ability to design and create simple, clear visuals is a bonus but not a core requirement.

Job Requirements:

Bachelor's degree with native/fluent proficiency in both English and Bahasa Malaysia, plus a strong familiarity with the TikTok platform.

Practical background in e-commerce, seller operations, customer service, account management, community management, or running a self-owned business.

Strong analytical and problem-solving skills, highly proficient in Excel/Google Sheets (formulas, pivots, data cleaning).

Logical communicator, strong team player, deeply empathetic, and equipped with a strong sense of ownership and execution.