E-commerce Executive

Samsonite Group APAC & Middle East; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Samsonite Group APAC & Middle East is seeking an energetic e-commerce professional to support daily operations across our online stores. You will manage listings, pricing, promotions, and orders on Shopee, Lazada, TikTok Shop, Zalora, and our own site, while coordinating livestreaming campaigns to boost sales.

Fresh graduates welcome; degree in Marketing or E-Commerce preferred. Proficiency with Canva, OMS, Salesforce, and SAP is valued.

Qualifications

• Bachelor's/Diploma in Marketing, E-Commerce, or related field.
• Fresh graduates welcome; internship or project experience in e-commerce is a plus.
• Knowledge of Lazada, Shopee, TikTok Shop, and Zalora helpful.

Responsibilities

• Manage daily e-commerce operations, including returns, exchanges and refunds.
• Update product listings, pricing and promotions across online platforms.
• Coordinate livestreaming campaigns to drive sales and engagement.
• Monitor trends in livestreaming and social commerce to improve performance.
• Track sales across platforms and report findings.
• Work with teams to implement system enhancements and fix issues.

Skills

E-commerce operations

Livestreaming

Digital marketing

Communication

Teamwork

Canva

English

Bahasa Malaysia

Online platforms

Education

Bachelor's/Diploma in Marketing/E-Commerce

Tools

Salesforce

Salsify

SAP

DocuWare

Job description

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

About Us

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

• Handle day-to-day e-commerce operations and logistics-related matters, including managing return, exchange and refund cases.
• Ensure that promotional activities are properly executed, implemented on time and communicated to the relevant teams.
• Prepare and update product listings, pricing and promotions across online platforms, including Shopee, Lazada, TikTok Shop, Zalora, the company’s monosite, and any other future platforms.
• Support and coordinate livestreaming activities across marketplaces, including the planning and execution of livestreaming campaigns to drive sales, customer engagement and brand visibility.
• Stay updated on livestreaming, social commerce trends, tools and platform features to identify opportunities to improve e-commerce performance.
• Coordinate with internal teams to ensure product information, stock availability and visual assets are accurate and up to date.
• Monitor and record sales performance across all e-commerce platforms and provide regular updates and reports when required.
• Collaborate with cross-functional teams to implement system enhancements and resolve identified system issues or bugs.
• Ensure all online shops comply with marketplace policies, guidelines and requirements.
• Respond promptly and professionally to customer enquiries and coordinate with relevant teams to resolve customer issues.
• Perform any other duties and responsibilities as assigned by the Superior from time to time.
• Bachelor's Degree / Diploma in Marketing, Business, E-Commerce, Digital Marketing or any related field.
• Fresh graduates are welcome to apply. Candidates with prior experience in e-commerce, livestreaming, social commerce or digital marketing will have an added advantage.
• Strong knowledge or interest in e-commerce platforms, including Lazada, Shopee, TikTok Shop and Zalora. Knowledge of Salesforce and Salsify would be an added advantage.
• Experience or interest in livestreaming and social commerce would be an added advantage.
• Proficiency in basic design tools such as Canva.
• Knowledge of Order Management System (OMS), SAP and DocuWare would be an added advantage.
• Good communication and coordination skills, with the ability to work effectively with internal and external parties.
• Able to work independently with minimum supervision, self-motivated and a good team player.
• Detail-oriented, organised and willing to learn new e-commerce platforms, systems and technologies.
• Proficient in English and Bahasa Malaysia, both written and verbal.

About The Team

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.