e-Commerce Executive

Private Advertiser; Butterworth; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Career development opportunities

Collaborative working environment

Salary commensurate with experience

Job summary

Private Advertiser is seeking a proactive E-Commerce Executive to manage and grow online sales on Shopee, Lazada and TikTok Shop. You will handle listings, campaigns, customer service and order fulfilment, driving sales performance daily.

Experience in e-commerce operations or digital marketing is preferred. You’ll collaborate with the team to optimise pricing, content and promotions while ensuring compliance with local regulations for veterinary-related products.

Qualifications

• Bachelor's or diploma in a relevant field; experience may substitute for formal qualifications.
• Experience managing Shopee, Lazada or TikTok Shop accounts is preferred.
• Familiarity with marketplace seller centres, online order processing, promotions and advertising tools.
• Good written English and Bahasa Malaysia.

Responsibilities

• Manage Shopee, Lazada and TikTok Shop accounts daily and ensure accurate listings across platforms.
• Plan and execute online promotions and campaigns; manage budgets and ROAS.
• Create engaging product descriptions, banners and social content.
• Provide prompt customer service and resolve order issues, returns and refunds.
• Monitor stock, orders and fulfilment with warehouse team to reduce delays.
• Prepare periodic sales and performance reports; analyse data for improvements.
• Ensure compliance with Malaysian veterinary product regulations and platform policies.

Skills

English

Bahasa Malaysia

Marketplace platforms

Excel/Sheets

Education

Diploma or degree in E-Commerce or related field

Tools

Shopee Seller Center

Lazada Seller Center

TikTok Shop

Job description

We are looking for a proactive, organised and results-driven E-Commerce Executive to manage and grow our online sales channels on Shopee, Lazada and TikTok Shop. The successful candidate will be responsible for daily marketplace operations, product listings, promotional campaigns, customer service, order fulfilment coordination and sales performance monitoring.

Experience in e-commerce operations, digital marketing or online marketplace management is preferred. An interest in veterinary products, animal healthcare and pet care will be an advantage.

Key Responsibilities

1. Online Marketplace Management

Manage the company's Shopee, Lazada and TikTok Shop accounts on a daily basis.

Create, update and optimise product listings, including product titles, descriptions, pricing, images and product specifications.

Ensure product information, stock availability and pricing are accurate across all platforms.

Monitor shop performance, account health, customer reviews and marketplace policy compliance.

Keep product listings updated and attractive to improve visibility and conversion rates.

2. Sales and Marketing

Plan and execute online promotional campaigns, including monthly sales events, payday promotions, vouchers, bundles and platform campaigns.

Manage platform advertising tools and promotional budgets to improve sales and return on advertising spend.

Identify opportunities to increase traffic, conversion rates, average order value and repeat purchases.

Monitor competitors, market trends and pricing strategies.

Support TikTok Shop marketing activities, including short-form video content, livestream promotions and affiliate marketing where applicable.

3. Content Creation and Product Promotion

Create engaging product descriptions, promotional materials, banners and basic social media content.

Coordinate product photography, video production and promotional campaigns.

Communicate the features, benefits and correct use of veterinary products clearly and accurately.

Work with the sales or technical team to obtain reliable product information and ensure marketing claims are appropriate.

4. Customer Service

Respond promptly and professionally to customer enquiries, chats, reviews and complaints.

Provide accurate information on product availability, specifications, ordering and delivery.

Coordinate with the relevant team to resolve order issues, returns, refunds and after-sales matters.

Maintain good customer relationships and encourage repeat purchases.

5. Order and Inventory Coordination

Monitor incoming orders and coordinate timely processing, packing and delivery.

Liaise with the warehouse or operations team to ensure accurate order fulfilment.

Monitor stock levels and identify fast-moving, slow-moving and low-stock products.

Coordinate replenishment and minimise out-of-stock situations, cancellations and fulfilment delays.

6. Reporting and Administration

Prepare regular reports on sales, revenue, advertising expenditure, product performance and campaign results.

Analyse marketplace data and recommend improvements to sales and operational performance.

Maintain accurate records of promotions, pricing, stock movements and online transactions.

Keep updated on new marketplace features, policies and e-commerce best practices.

7. Veterinary Product Compliance

Ensure product listings and promotional materials follow applicable platform policies and Malaysian regulatory requirements.

Verify product descriptions, labels, intended uses and approved claims with the relevant internal team.

Escalate technical, medical or treatment-related enquiries to qualified personnel rather than providing unsupported veterinary advice.

Pay particular attention to product-specific restrictions for veterinary medicines, supplements, vaccines and other regulated products, where applicable.

Requirements

Diploma or degree in E-Commerce, Digital Marketing, Business Administration, Marketing or a related field; relevant experience may be considered in place of formal qualifications.

Experience managing Shopee, Lazada or TikTok Shop accounts is preferred.

Familiarity with marketplace seller centres, online order processing, promotions and advertising tools.

Good written communication skills in English and Bahasa Malaysia.

Basic skills in Microsoft Excel or Google Sheets for sales reporting and inventory tracking.

Good organisational skills, attention to detail and the ability to manage multiple tasks.

Self-motivated, responsible and able to work independently as well as with a team.

Interest in veterinary products, animal health or the pet industry is an added advantage.

Key Performance Indicators (KPIs)

Performance will be assessed based on:

Online sales revenue and achievement of sales targets.

Growth in orders, customers and product conversion rates.

Effectiveness of advertising and promotional campaigns.

Accuracy and completeness of product listings.

Response time and quality of customer service.

Order fulfilment performance and cancellation rate.

Inventory accuracy and reduction of out-of-stock incidents.

What We Offer

Opportunities to develop e-commerce and digital marketing skills.

Exposure to the veterinary and animal healthcare industry.

A collaborative working environment.

Salary and benefits commensurate with experience and performance.