Customer Service Executive

Spritzer; Taiping; On-site; MYR 30,000 - 42,000; Full time

Job summary

Spritzer in Taiping, Malaysia is seeking a customer service representative to handle inquiries, complaints and requests via phone, email and other channels. They value a pleasant personality, strong communication, teamwork and adaptability.

Expect minimum diploma/degree, proficiency in English and Bahasa Malaysia, and willingness to collaborate with internal teams to improve service quality and customer experience.

Qualifications

• Minimum Diploma/Degree in any related field.
• Proficient in English and Bahasa Malaysia; additional languages are an advantage.
• Pleasant personality with strong communication skills at all levels.
• Positive attitude and team player with the ability to collaborate.
• Strong problem solving and multitasking abilities.
• Adaptable to fast-paced environments and changing customer demands.
• Respond professionally and promptly to all customer inquiries, complaints and requests via phone, email and other channels.
• Record and track customer interactions, encouraging time follow-up on pending issues.
• Assist in administering trade customer satisfaction survey and gathering customer feedback.
• Support trade fridge inventory management, including requests, deliveries and maintenance coordination.
• Work closely with internal teams to ensure customer concerns are addressed effectively.
• Contribute ideas and efforts to enhance overall service quality and customer experience.

Responsibilities

• Respond professionally and promptly to customer inquiries, complaints and requests via phone, email and other channels.
• Record and track customer interactions with timely follow-up.
• Assist in administering surveys and gathering customer feedback.
• Coordinate with internal teams to address customer concerns and improve service quality.

Skills

English

Bahasa Malaysia

Additional languages

Communication skills

Problem solving

Multitasking

Adaptability

Customer service mindset

Education

Diploma/Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Minimum Diploma/Degree in any related field.
• Proficient in English and Bahasa Malaysia, additional languages are an advantage
• Pleasant personality with strong communication skills at all levels.
• Positive attitude and team player with the ability to collaborate and work successfully within any group
• Strong problem solving and multitasking abilities
• Adaptable to fast-paced environments and changing customer demands.
• Respond professionally and promptly to all customer inquiries, complaints and requests via phone, email and other channels.
• Record and track customer interactions, encouraging time follow-up on pending issues.
• Assist in administering trade customer satisfaciton survey and gathering customer feedback.
• Support trade fridge inventory management, including requests, deliveries and maintenance coordination.
• Work closely with internal teams to ensure customer concerns are addressed effectively.
• Contribute ideas and efforts to enhance overall service quality and customer experience.