E-Commerce Customer Experience Specialist

Albert Wines & Spirits (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 45,000; Full time

Job summary

Albert Wines & Spirits Sdn Bhd is seeking an E-Commerce Executive (Customer Service Focus) to support our online business by handling customer enquiries, coordinating orders, and providing after-sales assistance.

This role is ideal for someone who enjoys interacting with customers, is detail-oriented, and can coordinate efficiently with internal teams to ensure a smooth online shopping experience.

Qualifications

• Diploma or degree in Business, Marketing, Administration, or related field.
• 1–3 years of experience in customer service or e-commerce operations.
• Strong English and Bahasa Malaysia communication skills.
• Detail-oriented with ability to work in a fast-paced environment.
• Willing to work independently and as part of a team.

Responsibilities

• Handle customer enquiries via WhatsApp, email, and online platforms in a professional and timely manner.
• Assist customers with product enquiries, order status, delivery updates, and basic after-sales support.
• Coordinate with Warehouse, Logistics, and Finance teams to ensure timely delivery and correct documentation.
• Support order amendments, cancellations, and refunds when required.
• Maintain accurate customer and order records.
• Assist in updating order statuses and ensuring information consistency across systems.
• Support basic reporting related to customer service enquiries and order issues.

Skills

Customer service

Order coordination

Communication

Problem solving

English

Bahasa Malaysia

Education

Diploma/degree in Business/Marketing/Administration

Job description

Albert Wines & Spirits Sdn Bhd is seeking an E-Commerce Executive (Customer Service Focus) to support our online business by handling customer enquiries, coordinating orders, and providing after-sales assistance.

This role is ideal for someone who enjoys interacting with customers, is detail-oriented, and can coordinate efficiently with internal teams to ensure a smooth online shopping experience.