E-Commerce Assistant

Harvey Norman; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a detail-oriented team member to process all delivery orders, handle and pack products from the shop floor to prepare orders for shipping.

You will adhere to SOPs for inbound and outbound goods, provide customer service for e-commerce inquiries, and collaborate with retail, warehouse and third-party logistics to ensure on-time fulfilment.

Qualifications

• Minimum SPM or at least one year experience in customer service.
• Ability to communicate clearly and concisely with both external customers and co-workers.
• Meticulous and strong attention to details.
• Prior experience with SAP is ideal but not required.
• Candidates with prior experiences handling on-line invoices and E-Logistics preferred.

Responsibilities

• Process all delivery orders, handle and pack products from the shop floor to prepare orders for shipping.
• Adhere to SOPs to track, record and handle the flow of inbound and outbound goods safely and efficiently.
• Provide customer service support to resolve enquiries, concerns and requests regarding E-commerce orders.
• Work with retail, warehouse and third-party logistics to ensure the fulfilment of orders within the stipulated time frame.

Skills

Customer service

Communication

Attention to detail

Tools

SAP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Process all delivery orders, handle and pack products from the shop floor to prepare orders for shipping.
• Adhere to SOPs to track, record and handle the flow of inbound and outbound goods safely and efficiently.
• Provide customer service support to resolve enquiries, concerns and requests regarding E-commerce orders.
• Work with retail, warehouse and third-party logistics to ensure the fulfilment of orders within the stipulated time frame.

Requirements

• Minimum SPM or at least one year experience in customer service.
• Ability to communicate clearly and concisely with both external customers and co-workers.
• Meticulous and strong attention to details.
• Prior experience with SAP is ideal but not required.
• Candidates with prior experiences handling on-line invoices andE-Logistics preferred.
• Able to work retail hours including weekends and public holidays on rotating shifts. (5 working days in a week with 2 off days).