E-commerce Support Assistant | E-commerce Support Executive

Nala Manpower Management Sdn Bhd; Johor Bahru; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Job summary

Jora Malaysia is seeking an administrator for its ecommerce operations in Bukit Indah, JB. The role requires SPM/diploma in E‑Commerce or related fields and 1 year of related experience.

Proficiency with ecommerce platforms and MS Office is essential. Fluency in Mandarin and English is a plus. Working days are five per week, 9am–6pm, with occasional overtime during online shopping campaigns.

Qualifications

• SPM, diploma or relevant certification in E-Commerce, Business Admin is preferred.
• 1 year of related work experience is preferred.
• Proficient in using E-Commerce platforms and office productivity tools.
• Mandarin and English proficiency is advantageous.

Responsibilities

• Maintain Ecommerce database – pricing, description, specs, images.
• Inventory management and top up/replenishment for sold-out items.
• Prepare campaign launches and product images for uploading and pricing changes.
• Assist in live sale prep and campaign summaries.
• Monitor stores for online orders and ensure timely fulfillment.
• Process orders and disseminate information for fulfillment support.
• Manage ecommerce site readiness for brand activities and promotions.
• Upload images, descriptions, prices and details for new launches and monthly activations.
• Coordinate order fulfillment across outlets with available inventory.
• Provide back-end support and rotate marketplace chat duties after hours.

Skills

E-commerce platforms

Office productivity tools

Bilingual English/ Mandarin

Education

SPM / Diploma or related certification in E-Commerce/Business Admin

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SPM / Diploma or relevant certification in E-Commerce, Business Administrative, or any other related majors are preferred.

Preferable with 1 year of working experience in the related field is required for this position.

Proficient in using E-Commerce platforms and office productivity tools.

Proficiency in Mandarin and English (both spoken and written) will be an advantage.

5 working days, rest and off day might falls on weekday during online shopping campaign day.

Occasion overtime is required to clear urgent orders.

Strong problem-solving and analytical skills, with a keen eye for detail.

Adaptable and able to work well in a fast-paced environment and work under guidance.

Working day: 5 working days, rest and off day might falls on weekday during online shopping campaign day

Working hours 9am to 6pm

Working location: Bukit Indah, JB

Requirement

• SPM / Diploma or relevant certification in E-Commerce, Business Administrative, or any other related majors are preferred.
• Preferable with 1 year of working experience in the related field is required for this position.
• Proficient in using E-Commerce platforms and office productivity tools.
• Proficiency in Mandarin and English (both spoken and written) will be an advantage.
• 5 working days, rest and off day might falls on weekday during online shopping campaign day.
• Occasion overtime is required to clear urgent orders.
• Strong problem-solving and analytical skills, with a keen eye for detail.
• Adaptable and able to work well in a fast-paced environment and work under guidance.
• Working day: 5 working days, rest and off day might falls on weekday during online shopping campaign day
• Working hours 9am to 6pm
• Working location: Bukit Indah, JB

Responsibility

• Maintenance of Ecommerce database (pricing, description, specification, images)
• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.
• Prepare campaign launches & activations through new product images/inventory for uploading, price changes
• Assist in Live sale preparation & after sale event/campaign summary report
• Monitor stores arrangement for online orders
• Order processing & info dissemination for fulfilment support
• Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)
• Good understanding of ecommerce process flow and customer expectations
• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations
• Order fulfilment support, to allocate orders to various outlets with available inventory to support fulfilment
• Other backend supports roles
• Rotating support marketplace online chatting after normal working hour.
• Monitoring retail gold price and keep update the selling price in every platform.
• Planning and implement online Brands awareness campaign with other marketing activities.
• Ensure all products upload and sync with full description within given time frame.
• Image re-size required for marketplace platform
• Any other tasks as assigned.

Benefits

• EPF
• SOCSO
• EIS