E-commerce Account Manager

Sinma Digital Sdn Bhd; Shah Alam; On-site; MYR 108,000 - 180,000; Full time

Benefits offered by this job

Performance incentives

Career growth

Collaborative environment

Staff purchase

EPF

SOCSO

Annual Bonus

Annual Leave

Job summary

Sinma Digital Sdn Bhd is seeking a results-driven Senior Key Account Manager to lead growth across major e-commerce brands in the Malaysian Consumer Products/FMCG sector. You will manage top accounts, develop strategic plans, and coordinate with finance, supply chain and IT to deliver exceptional service.

You will leverage your 2+ years of KAM experience and strong language skills (English, Bahasa Malaysia, Mandarin) to drive sales strategies, analyze data, and nurture client relationships for

Qualifications

• Diploma in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in key account management within e-commerce and FMCG.
• Strong understanding of Shopee, Lazada, TikTok Shop, and other ecosystems.
• Proven track record in growing key accounts and achieving sales targets.
• Strong knowledge of Malaysian e-commerce sales strategies and market development.
• Excellent negotiation and client relationship management skills.
• Proficiency in English, Bahasa Malaysia, and Mandarin for diverse communications.
• Experience in business analysis and data-driven sales strategies.
• Experience in team management or leadership is a plus.
• Skills: Key Account Management, Client Relationship Management, Negotiation, Business Development, Market Analysis, Ecommerce Sales, Sales Strategy, Business Analysis, Team Management

Responsibilities

• Manage and grow key ecommerce accounts in Consumer Products/FMCG, hitting sales targets.
• Serve as primary contact for brand partners, fostering relationships and trust.
• Develop and implement strategic account plans aligned with client objectives.
• Build and maintain relationships with key decision-makers within client orgs.
• Conduct market and business analysis to identify growth opportunities.
• Negotiate favorable terms with key accounts for profitability.
• Collaborate with finance, supply chain, IT and operations to deliver service.
• Generate sales and billing reports and analyze trends and customer behavior.
• Monitor KPIs and provide regular insights to clients and stakeholders.
• Develop and execute sales strategies to maximize revenue across accounts.
• Lead and coach a team of account executives to achieve targets.

Skills

Key Account Management

Client Relationship Management

Negotiation

Business Development

Market Analysis

Ecommerce Sales

Sales Strategy

Business Analysis

Team Management

Education

Diploma in Business Administration

Job description

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Diploma in Business Administration, Marketing, or a related field.

Minimum of 2 years of experience in key account management, specifically within the e-commerce sector and the Consumer Products/FMCG industry.

Strong understanding of Shopee, Lazada, TikTok Shop, and other e-commerce ecosystems.

Proven ability to manage and grow key accounts, demonstrating a track record of achieving sales targets and improving client relationships.

Strong understanding of e-commerce sales strategies, market analysis, and business development within the Malaysian market.

Excellent negotiation and client relationship management skills, with the ability to communicate effectively with clients and internal teams.

Proficiency in English, Bahasa Malaysia and Mandarin to effectively communicate with a diverse range of clients (international) and stakeholders.

Demonstrated experience in business analysis and utilizing data to inform sales strategies and improve e-commerce performance.

Experience in team management or leadership roles is a plus, showcasing the ability to guide and motivate a team towards achieving common goals.

Skills required: Key Account Management, Client Relationship Management, Negotiation, Business Development, Market Analysis, Ecommerce Sales, Sales Strategy, Business Analysis and Team Management

Requirement

• Diploma in Business Administration, Marketing, or a related field.

• Minimum of 2 years of experience in key account management, specifically within the e-commerce sector and the Consumer Products/FMCG industry.

• Strong understanding of Shopee, Lazada, TikTok Shop, and other e-commerce ecosystems.

• Proven ability to manage and grow key accounts, demonstrating a track record of achieving sales targets and improving client relationships.

• Strong understanding of e-commerce sales strategies, market analysis, and business development within the Malaysian market.

• Excellent negotiation and client relationship management skills, with the ability to communicate effectively with clients and internal teams.

• Proficiency in English, Bahasa Malaysia and Mandarin to effectively communicate with a diverse range of clients (international) and stakeholders.

• Demonstrated experience in business analysis and utilizing data to inform sales strategies and improve e-commerce performance.

• Experience in team management or leadership roles is a plus, showcasing the ability to guide and motivate a team towards achieving common goals.

• Skills required: Key Account Management, Client Relationship Management, Negotiation, Business Development, Market Analysis, Ecommerce Sales, Sales Strategy, Business Analysis and Team Management

Responsibility

• Manage and grow key ecommerce accounts within the Consumer Products/FMCG sector, achieving sales targets and expanding market share.

• Serve as the primary point of contact for assigned brand partners, fostering strong relationships and trust.

• Develop and implement strategic account plans tailored to each key client, aligning with their business objectives and Sinma Digital Commerce's capabilities.

• Build and maintain strong, long-lasting relationships with key decision-makers at client organizations, serving as their primary point of contact.

• Conduct thorough market analysis and business analysis to identify opportunities for growth and optimization within each key account's ecommerce operations.

• Negotiate favorable terms and agreements with key accounts, ensuring profitability and mutually beneficial partnerships.

• Collaborate with internal teams (e.g. finance, supply chain, operations, IT) to ensure seamless execution of account plans and delivery of exceptional service.

• Generates sales reports, billing reports, analyze sales data, market trends, and customer behavior to identify opportunities for growth.

• Monitor and analyze key performance indicators (KPIs) for each account, providing regular reports and insights to clients and internal stakeholders.

• Develop and execute sales strategies to maximize revenue and profitability across key ecommerce accounts.

• Lead and manage a team of account executives, providing guidance, training, and support to ensure their success in achieving individual and team goals.

Benefits

• Performance-based incentives.
• Career growth opportunities in a dynamic and fast-growing industry.
• Collaborative and innovative work environment.
• Staff purchase for FMCG
• EPF
• SOCSO
• Annual Bonus
• Annual Leave