Dynamics 365 CE Functional Consultant - CRM Excellence

Nigel Frank International; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Job summary

Nigel Frank International is seeking a Functional Business Consultant with expertise in Dynamics 365 CE to optimize operations and enhance customer engagement from our Malaysia base. You will identify business needs and implement CE-driven solutions that boost performance and efficiency across projects.

You will gather requirements, configure CE, train users, and collaborate with cross-functional teams to ensure smooth adoption and measurable improvements in processes and outcomes.

Qualifications

• Proven experience with Dynamics 365 CE and its configuration.
• Strong ability to gather and analyze business requirements.
• Familiarity with CRM best practices and improvement strategies.
• Experience in user training and support for system adoption.
• Excellent communication skills for stakeholder engagement.

Responsibilities

• Identify business needs and propose Dynamics 365 CE solutions.
• Collaborate with cross-functional teams to facilitate system adoption.
• Configure and optimize Dynamics 365 CE to improve processes.
• Deliver user training and ongoing support to ensure effective usage.

Skills

Dynamics 365 CE

Requirements gathering

CRM best practices

User training & support

Stakeholder communication

Job description

Nigel Frank International is seeking a Functional Business Consultant with expertise in Dynamics 365 CE to optimize operations and enhance customer engagement from our Malaysia base. You will identify business needs and implement CE-driven solutions that boost performance and efficiency across projects.

You will gather requirements, configure CE, train users, and collaborate with cross-functional teams to ensure smooth adoption and measurable improvements in processes and outcomes.