Dynamics 365 CRM Consultant — Drive Digital Transformation

EY; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Continuous learning

Transformative leadership

Flexible working arrangements

Job summary

EY in Kuala Lumpur is seeking Technology Consulting professionals specializing in Dynamics 365 CRM to enhance client customer platforms through business strategy alignment and technology solutions.

The roles involve leading functional workstreams, managing stakeholder expectations, and optimizing CRM processes across various sectors. Ideal candidates will have a solid educational background in IT along with experience in CRM implementations.

The company promotes continuous learning and offers a range of employee benefits in an inclusive culture.

Qualifications

• Experience in Dynamics CRM / Dynamics 365 implementation projects.
• Strong understanding of Dynamics 365 CRM modules (Sales, Customer Service).
• Familiarity with Agile or Hybrid delivery methodologies.

Responsibilities

• Lead end-to-end Dynamics 365 CRM functional workstreams across the project lifecycle.
• Gather, analyze and validate business requirements with stakeholders.
• Support business process design and optimization initiatives.

Skills

CRM processes

Stakeholder management

Problem-solving

Agile methodologies

Education

Bachelor’s degree in Computer Science, Information Technology, Business Systems

Tools

Dynamics 365 CRM

Job description

EY in Kuala Lumpur is seeking Technology Consulting professionals specializing in Dynamics 365 CRM to enhance client customer platforms through business strategy alignment and technology solutions.

The roles involve leading functional workstreams, managing stakeholder expectations, and optimizing CRM processes across various sectors. Ideal candidates will have a solid educational background in IT along with experience in CRM implementations.

The company promotes continuous learning and offers a range of employee benefits in an inclusive culture.