Dynamic Credit Controller with Training & Incentives

Rentokil Initial Group; Hang Tuah Jaya; Vor Ort; MYR 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Attractive base salary, contractual +

Collection incentives

Comprehensive Insurance Plans

Out-patient & Specialist Coverage

Dental & Optical Coverage

Staff purchase plan

Retirement benefits

Zusammenfassung

Rentokil Initial in Melaka is seeking a motivated Credit Control Executive to join our team. You will focus on reducing long overdue debts and unallocated balances, while enjoying a competitive base salary and an attractive incentive structure.

Full product training will be provided and hands-on support from the Credit Control Manager. The role involves collecting debts, liaising with service and operations to resolve payment issues, and maintaining accurate records.

Qualifikationen

• Diploma in related discipline with proven track record in Credit Control.
• Ability to work independently to meet collection targets.
• Strong interpersonal and communication skills; bilingual would be an advantage.

Aufgaben

• The primary objective for a Credit Controller is to collect the maximum value of outstanding debts at the earliest possible date. This involves effective communication with the debtor, usually by telephone and enforcing routine adherence to agreed credit terms.
• Liaise closely with Service, Operation and Customer Care team to solve problems relating to payment issues through Credit Control Feedback form.
• Spend maximum time on the telephone with customers who have not paid their account by the due date, maintain record of contacts (including date, action, commitments) in the system call card and follow through to ensure correction of any problems and prompt collection of outstanding debts.
• Updating the in the system after each telephone conversation.
• Monitor prompt issuance of reminder letters and statement according to company credit control policy.
• Preparing and processing all debtors’ journals and AR adjustments.
• Processing of cash/cheques deposits for daily banking. Ensure all current cheques are bank into the assigned bank account and monitor post dated cheque due date.
• Propose credit notes and propose stop service due to customers to branch managers for outstanding customer in regard to debtors’ issues, monitor prompt
• Monitor and reinforce procedures such as request for extending credit terms of 30 days.
• Prepare documents for bad debts write-offs.
• Prepare reports/returns on debtors and collections.
• Update collection activities and status of outstanding with Credit Control Manager / Team Leader on a monthly basis.
• Achieve the KPI benchmark set by the management.
• Monitor prompt issuance of invoices & credit notes to customers through invoices & credit notes analysis submitted by branches.
• Immediate contact of customers after issuance of every invoice
• Ensure the accuracy of customer’s details in the database use for billing and collection purposes.
• Other duties given to you by your superior from time to time, if required.

Kenntnisse

Communication skills

Team player

Self-driven

Multilingual English Bahasa Malaysia

Ausbildung

Diploma in related discipline

Jobbeschreibung

Rentokil Initial in Melaka is seeking a motivated Credit Control Executive to join our team. You will focus on reducing long overdue debts and unallocated balances, while enjoying a competitive base salary and an attractive incentive structure.

Full product training will be provided and hands-on support from the Credit Control Manager. The role involves collecting debts, liaising with service and operations to resolve payment issues, and maintaining accurate records.