Luxury Front Office Duty Manager - Guest Experience

Park Hyatt; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Park Hyatt Kuala Lumpur is seeking a Duty Manager - Front Office to support the smooth operation of the Front Desk and guest services. You will assist the Front Office Manager and Assistant Front Office Manager in day-to-day operations, handle guest complaints and emergencies, and provide leadership to the Front Office team to ensure a seamless guest experience.

The ideal candidate has a hospitality degree, luxury-hotel experience, and strong communication and leadership skills.

Qualifications

• Malaysian citizen or permanent resident.
• Degree or diploma in hospitality/hotel management preferred.
• Experience as Assistant Manager - Front Office or Team Leader in luxury hotels.
• Strong Front Office and guest relations knowledge.
• Excellent communication and time management under pressure.

Responsibilities

• Assist with the efficient running of the Front Office department.
• Support the Front Office Manager and Assistant Front Office Manager in daily operations.
• Handle guest complaints and emergencies as a point of contact.
• Provide leadership and support to the Front Office team.
• Ensure a seamless guest experience across shifts.

Skills

Front Office Ops

Guest relations

Communication skills

Leadership

Time management

Education

Hospitality degree

Job description

Park Hyatt Kuala Lumpur is seeking a Duty Manager - Front Office to support the smooth operation of the Front Desk and guest services. You will assist the Front Office Manager and Assistant Front Office Manager in day-to-day operations, handle guest complaints and emergencies, and provide leadership to the Front Office team to ensure a seamless guest experience.

The ideal candidate has a hospitality degree, luxury-hotel experience, and strong communication and leadership skills.