Duty Manager - Park Hyatt Kuala Lumpur

Hyatt Hotels Corporation; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Hyatt Hotels Corporation seeks a Duty Manager - Front Office to support smooth operations across the Front Desk, ensuring guest satisfaction and seamless service. You will assist the Front Office Manager and lead the Front Office team during shifts, addressing guest needs and emergencies with poise and courtesy.

The role requires strong communication, organizational skills, and a proactive approach to resolve issues in a luxury hospitality environment in Malaysia.

Formación

• University degree/diploma in hospitality/hotel management.
• Experience as Assistant Manager - Front Office or Team Leader - Front Office preferred.
• Excellent communication, interpersonal and time-management skills in high-pressure environments.

Responsabilidades

• Assist with efficient running of the Front Office department in line with Hyatt's corporate strategies and brand standards.
• Support the Front Office Manager and Assistant Front Office Manager in day-to-day Front Desk operations.
• Serve as a point of contact for guest complaints and emergencies, providing leadership and support to the Front Office team to ensure a seamless guest experience.

Conocimientos

Front Office operations

Guest relations

Communication

Time management

Interpersonal skills

Educación

Hospitality/hotel management degree

Descripción del empleo

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate and guest expectations. The Duty Manager - Front Office is responsible for assisting the Front Office Manager and Assistant Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. The Duty Manager - Front Office is also a point of contact for handling guest complaints and emergencies, providing leadership and support to the Front Office team, and ensuring a seamless guest experience.

Qualifications

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in hospitality/hotel management.
• Work experience as an Assistant Manager - Front Office or Team Leader - Front Office / Guest Relations within luxury hotels is preferred.
• Strong understanding of Front Office operations, including Front Desk and guest relations.
• Excellent communication, interpersonal, organisational and time management skills with the ability to handle high-pressure situations, resolve conflicts, and address guest complaints effectively.

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