Front Office Attendant (Host), Hyatt Place Kuala Lumpur Bukit Jalil

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Full time

Job summary

Hyatt Place Kuala Lumpur, Bukit Jalil invites applications for a Host - Gallery. The role is an hourly/entry-level position reporting to the Front Office Manager, with responsibilities spanning guest greeting, check-in/out support, and upselling.

Candidates should be comfortable rotating across Rooms and related departments and communicating in English and Malay. Due to work permit restrictions, the position is open to Malaysian citizens and permanent residents of Malaysia.

Qualifications

• Prior experience in customer service or front office is preferred but not mandatory.
• Strong communication skills in English and Malay; additional languages are a plus.

Responsibilities

• Provide courteous, professional, efficient and flexible service to maximize guest satisfaction.
• Be flexible and rotate within Rooms division or other departments as assigned.
• Report guest complaints or problems to supervisors and ensure follow-up with guests.
• Be aware of hotel services, facilities, and promotions, and use upselling techniques.
• Balance cash reports and remittance envelopes; perform opening and closing procedures.
• Maintain regular contact with long-stay and suite guests to ensure a pleasant stay.

Skills

Customer service

Front office

English language

Malay language

Grooming & professional appearance

Guest interaction

Job description

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Front Office

Hourly/Entry Level Employee

Full-time

Local

Summary

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.

We are currently looking for a Host - Gallery to join us as we continue to embark this exciting journey with the hotel. This position reports to the hotel Front Office Manager. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.

The role involves providing courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

• Prior experience in customer service or front office is preferred but not mandatory.
• Strong communication skills in English and Malay; additional languages are a plus.
• Pleasant personality with professional grooming and confident guest interaction.
• Basic knowledge of hotel operations and guest service standards.
• Eagerness to learn and adapt to different tasks.
• Good interpersonal skills to engage guests and create memorable experiences.

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