Donor Relations & IG Fundraising Associate

UNHCR - United Nations High Commissioner for Refugees; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

UNHCR - United Nations High Commissioner for Refugees in Malaysia seeks a dedicated private sector fundraising professional to manage individual-giving donors, oversee telemarketing campaigns, and drive donor retention. The role focuses on developing personalized donor communications and coordinating with suppliers.

The successful candidate will work with cross-functional teams to implement annual plans, monitor performance, and ensure accurate donor data management.

Qualifications

• Completion of secondary education, preferably with a bachelor’s degree, in Marketing, Communications, Journalism, Social Science or other related fields.
• Minimum 3 years working experience with high school diploma, or 2 years working experience with Bachelor’s degree, or Graduate/Master’s Degree as a marketing/customer/fundraising specialist.
• Strong copywriting, editing and copy evaluation skills to help draft donor retention communication materials.
• Proficiency in written and spoken English and Bahasa Malaysia. Other additional languages will be an added advantage.

Responsibilities

• Identify, engage and build stewardship with the IG segment to increase donor loyalty and income.
• Create annual plans for the IG program to raise revenue and donor lifetime value.
• Coordinate telemarketing and direct marketing efforts with suppliers and internal teams.
• Monitor donor campaigns, analyze donor data, and report progress to PSP Malaysia stakeholders.

Skills

Copywriting

Editing

Donor communications

Analytical skills

MS Office

Education

Bachelor’s degree in Marketing/Communications/Journalism/Social Science

Tools

MS Office

CRM systems

Job description

UNHCR - United Nations High Commissioner for Refugees in Malaysia seeks a dedicated private sector fundraising professional to manage individual-giving donors, oversee telemarketing campaigns, and drive donor retention. The role focuses on developing personalized donor communications and coordinating with suppliers.

The successful candidate will work with cross-functional teams to implement annual plans, monitor performance, and ensure accurate donor data management.