PSP Fundraising Intern (Donor Care & Development)

UNHCR - United Nations High Commissioner for Refugees; Kuala Lumpur; On-site; MYR 13,000 - 22,000; Full time

Benefits offered by this job

Internship allowance

Travel reimbursement

Job summary

UNHCR - United Nations High Commissioner for Refugees in Kuala Lumpur invites applications for a Donor Care & Development internship to support donor communications, content creation, events, and campaigns that strengthen relationships with supporters in Malaysia.

The role offers 2 to 6 months of full-time internship with possible extension, providing hands-on experience in donor engagement and exposure to platforms like Selligent, Canva and Microsoft Office under supervision.

Qualifications

• Must have English at B2 level.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
• Familiar with Canva or similar design tools.
• Independent, fast-learner and proactive.
• Must be eligible to reside and work in Malaysia during internship.

Responsibilities

• Support donor communication materials (emails, mail, web, WhatsApp, social media, telemarketing).
• Research and develop donor content via internal media library and UNHCR platforms.
• Analyze donor engagement across channels and update reports.
• Coordinate with outsourced vendors (printing, mailing, creative services).
• Support planning and execution of donor events and campaigns.
• Consolidate donor data from external and internal platforms.

Skills

English B2

Microsoft Office 365

Canva

Independent & proactive

Malaysia residency

Tools

Canva

Selligent

Job description

Deadline for applications: October 13, 2026. Hardship Level (not applicable for home-based) A (least hardship). Family Type (not applicable for home-based). Family Staff Member / Affiliate Type Internship Target Start Date 2026-11-01.

Terms of Reference: Organizational context UNHCR, the UN Refugee Agency, launched its Private Sector Partnerships (PSP) activities in Malaysia in 2017 to secure financial contributions from individual donors as well as corporates and foundations. The development of this market will support the global organization in expanding its supporter base and building a stable and predictable income stream from the private sector within Malaysia. Ultimately this will mean UNHCR Malaysia can provide even more support to refugees and other persons of concern. Since 2025, UNHCR Malaysia has been growing in individual donor support, through monthly donations.

Donor Care & Development (DCD) team is a newly set up team in 2025, to manage its pool of individual donors – through retention, development and engagement activities – with donor-centric communications to cultivate loyalty. This intern post will be supporting duties rising from DCD’s core duties, supporting the team in managing its donor communication programs. The position will support initiatives to enhance donor experience and strengthen relationships with UNHCR supporters. This includes developing audience-engaging content, creating communication material across online and offline platforms, assisting with events and help deliver impactful campaigns that inspire action and make a real difference.

Duties and responsibilities

• Support to produce online and/or offline donor communication materials to strengthen donor engagement and retention. This includes and is not limited to emails, direct mail, web, WhatsApp, social media and telemarketing.
• Support with research and development of donor communication materials via internal media library and other UNHCR platforms.
• Manage and analyse donor communication engagement for online and offline communication channels.
• Liaise with, monitor and review outsourced vendor services performance such as printing, mailing, creative services, etc.
• Update reports from donor communication platforms such as Selligent, etc.
• Support with planning and execution of donor events.
• Assist in monitoring, analysing and consolidating donor data from both external and internal platforms.
• Manage donor enquiries when required.
• Perform other related duties as required.

Minimum qualifications required

• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO.
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.
• Not have exhausted the maximum cumulative internship period with UNHCR, including any prior internships (8 months for full-time and 12 months for part-time).
• NOTE: An individual who bears the relationship of parent, child or sibling or step-parent, step-child or step-sibling to a current UNHCR staff member or affiliate is not eligible for an internship.

Desirable qualifications and skills

• First, required language is English at B2 level.
• Proficiency in Microsoft Office 360 (Excel, Word, PowerPoint and Outlook).
• Familiar with media design platforms such as Canva.
• Knowledge of additional language will be an added advantage.
• Independent, fast-learner and proactive.
• Must be eligible to reside and legally work in Malaysia during the internship period.

Conditions

It is a full-time role with working hours starting from 9:00 am to 5:00 pm, Monday to Friday (40 hours per week). The successful candidate will be assigned to support the team in Kuala Lumpur.

Allowance

Interns who do not receive financial support from an outside party will receive an allowance to partially help to cover the cost of food, local transportation and living expenses.

Travel

Unless provided or paid by external sponsoring entities, UNHCR reimburses interns engaged from a location outside of the country of the duty station for the ticket costs of their outward and return travel to/from the duty station by the most economical route available on economy class, irrespective of the duration of the journey. Reimbursement shall be limited to the authorized outward and return travel between the intern’s country of residence and the intern’s duty station, or actual route of travel, whichever is lower. Before travel is undertaken, the selected intern must obtain authorization in writing from the hiring office. Such authorization must include the approved cost of the ticket. Internships normally last two to six months with the possibility of extension up to eight months for full-time internships and twelve months for part-time internships.

Obligations

Acquiring and renewing current visas, residence permits including all associated costs, obtaining medical certification and compliance with taxation requirements (if applicable), are the responsibility of the intern. The selected candidate will need to provide UNHCR with a proof of health insurance coverage applicable to the assigned internship location and a certificate of good health from a qualified medical practitioner certifying their fitness for work and travel. In the event the selected candidate is not able to produce the required certificates, they will not be admitted to the Internship Programme.

Equal opportunity

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training). We welcome applications from candidates with a refugee or stateless background.