Domestic Freight & Customer Service Executive

DHL Group; Johor Bahru; Sur place; MYR 60 000 - 96 000; Plein temps

Résumé du poste

DHL Global Forwarding is seeking a Domestics Executive to manage shipment bookings and coordinate domestic and airfreight operations from Iskandar Puteri, Johor. You will ensure timely shipment execution and deliver exceptional customer service while maintaining accurate records.

The role requires a Diploma/Degree in Logistics or related field with at least 2 years in freight forwarding or related operations, and proficiency in MS Office; CW1 is a plus.

Qualifications

• Diploma/degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain.
• Experience with minimum 2 years in freight forwarding, supply chain or customer service operations.
• Strong customer service mindset with excellent communication and stakeholder management skills.
• Good problem-solving abilities with a customer-focused mindset.

Responsabilités

• Manage and process customer shipment bookings accurately and efficiently.
• Coordinate shipment movements with internal operations teams, transport providers and DHL network offices.
• Monitor shipments from booking through delivery, ensuring service commitments are met.
• Prepare and verify shipping documentation in compliance with operational and regulatory requirements.
• Proactively resolve shipment exceptions and provide timely updates to customers.
• Build strong customer relationships and deliver outstanding customer service.
• Maintain accurate shipment records and system updates.
• Support continuous improvement initiatives to enhance operational efficiency and service quality.

Connaissances

Customer service

Communication

Stakeholder management

Problem solving

Attention to detail

Formation

Diploma/Degree in Logistics or related

Outils

CW1 (Cargowise)

Description du poste

DHL Global Forwarding is seeking a Domestics Executive to manage shipment bookings and coordinate domestic and airfreight operations from Iskandar Puteri, Johor. You will ensure timely shipment execution and deliver exceptional customer service while maintaining accurate records.

The role requires a Diploma/Degree in Logistics or related field with at least 2 years in freight forwarding or related operations, and proficiency in MS Office; CW1 is a plus.