Documentation Officer

Chrisjac; Petaling Jaya; On-site; MYR 28,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a Freight Documentation Administrator to manage the preparation of timely and accurate documentation for destinations across borders. The role requires excellent telephone manners due to extensive liaison with clients, overseas agents and shipping lines.

Ideal candidates are Malaysian with experience in documentation/shipping administration, degree-level education, and strong customer service skills.

Qualifications

• Malaysian with previous experience within a documentation/shipping administration role.
• Educated up to degree level and looking to begin your career with the logistics industry.
• Possess good customer service skills.
• Driven and bright individual with the ambition to grow within a company.
• Proficient in English, BM and Mandarin.
• Experience within the shipping industry highly desirable.

Responsibilities

• Create Bills of Ladings-export declarations.
• Ensure the correct profiles are chosen or created for all parties.
• Confirm the Bill of Lading is in compliance with the master submitted by the Shipper/ forwarder.
• Ensure all related charges are protectedon the bill of lading and proper cost accounts are in place,
• Actively seek required documentation from shippers.
• Prepare and maintain vessel files.
• Assist customers/agents with questions, complaints, requests or track and trace.
• Double check container and seal number and load manifests.
• Issue client/agents invoices.

Skills

Customer service skills

English proficiency

BM proficiency

Mandarin proficiency

Education

Bachelor's degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is a highly successful Malaysian owned international freight forwarder with a strong international network. They are looking for logistics candidates to assume the role of Freight Documentation Administrator to take full responsibility for the preparation of punctual and precise documentation for all destination across national country borders. In this regard, the successful applicants must have an exceptional telephone manner as this role requires extensive liaison with Clients, Overseas agents, Shipping liners and other departments within the business.

Roles & Duties

• Create Bills of Ladings-export declarations.
• Ensure the correct profiles are chosen or created for all parties.
• Confirm the Bill of Lading is in compliance with the master submitted by the Shipper/ forwarder.
• Ensure all related charges are protectedon the bill of lading and proper cost accounts are in place,
• Actively seek required documentation from shippers.
• Prepare and maintain vessel files.
• Assist customers/agents with questions, complaints, requests or track and trace.
• Double check container and seal number and load manifests.
• Issue client/agents invoices.

Job Requirements

• Malaysian with previous experience within a documentation/shipping administration role.
• Educated up to degree level and looking to begin your career with the logistics industry.
• Possess good customer service skills.
• Driven and bright individual with the ambition to grow within a company.
• Proficient in English, BM and Mandarin.
• Experience within the shipping industry highly desirable.