Documentation Assistant (Mandarin Speaker)

Itea Technology (M) Sdn Bhd; Johor Bahru; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Medical allowance

Annual company trip

Lunch provided

Annual leave and medical leave

Rental close deal commission

Job summary

Jora Malaysia is seeking an Admin cum Customer Support Assistant to support daily administrative operations, customer service, venue management, and training coordination. The role suits individuals who enjoy multitasking and effective communication with customers.

The position emphasizes proactive, organized work, attention to detail, and the ability to thrive in a fast-paced environment while delivering professional support across departments.

Qualifications

• Minimum requirement of SPM, Diploma, or Degree qualification in any related discipline.
• Fresh graduates are encouraged to apply.
• Good working knowledge of Google Workspace (Docs, Sheets) and Microsoft Office.
• Strong organisational ability with effective multitasking and time management skills.
• Proactive and detail-conscious with the ability to work effectively in a high-pressure environment.
• Strong communication skills with a friendly, professional, and positive working attitude.

Responsibilities

• Administrative & Venue Management: Handle venue rental enquiries, coordinate booking arrangements, and support related logistical requirements.
• Customer & Sales Support: Respond to customer enquiries via phone and email, provide software-related support, maintain follow-up records.
• Training & HR Administration: Coordinate training arrangements, assist HRD Corp training claim submissions, manage deadlines in a fast-paced environment.

Skills

Google Workspace

Microsoft Office

Organisational skills

Multitasking

Time management

Communication skills

Customer service

Education

SPM/ Diploma/ Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a proactive and organized Admin cum Customer Support Assistant to support our daily administrative operations, customer service, venue management, and training coordination. This role is ideal for someone who enjoys multitasking, communicating with customers, and ensuring smooth day-to-day business operations.

Job Requirements

Minimum requirement of SPM, Diploma, or Degree qualification in any related discipline.

Fresh graduates are encouraged to apply for this position.

Good working knowledge of Google Workspace (Docs, Sheets) and Microsoft Office.

Strong organisational ability with effective multitasking and time management skills.

Proactive and detail-conscious with the ability to work effectively in a high-pressure environment.

Strong communication skills with a friendly, professional, and positive working attitude.

Job Description

We are looking for a proactive and organized Admin cum Customer Support Assistant to support our daily administrative operations, customer service, venue management, and training coordination. This role is ideal for someone who enjoys multitasking, communicating with customers, and ensuring smooth day-to-day business operations.

Job Requirements

• Minimum requirement of SPM, Diploma, or Degree qualification in any related discipline.
• Fresh graduates are encouraged to apply for this position.
• Good working knowledge of Google Workspace (Docs, Sheets) and Microsoft Office.
• Strong organisational ability with effective multitasking and time management skills.
• Proactive and detail-conscious with the ability to work effectively in a high-pressure environment.
• Strong communication skills with a friendly, professional, and positive working attitude.

Responsibility

Job Responsibilities:

Administrative & Venue Management

• Handle venue rental enquiries, coordinate booking arrangements, and support related logistical requirements.
• Carry out administrative support tasks to maintain smooth workflow and effective daily operations.
• Ensure proper maintenance of filing systems and manage documentation records in an organised manner.
• Assist in monitoring office supply inventory and support purchasing activities as well as claim submissions.

Customer & Sales Support

• Respond to customer enquiries through phone calls and emails while providing professional assistance as the first contact point.
• Provide support to customers regarding software-related enquiries and assist with basic technical matters.
• Maintain customer follow-up records and share customer feedback with the relevant internal teams.
• Support sales and business development teams by assisting with operational and administrative requirements.

Training & HR Administration

• Coordinate training-related arrangements, including activity planning, participant registration, and venue preparation.
• Assist with HRD Corp (HRDF) training claim submissions and manage related communications.
• Manage and prioritise multiple tasks while ensuring all assigned responsibilities are completed within deadlines in a fast-paced working environment.

Benefits

• EPF
• SOCSO
• EIS
• Medical allowance
• Annual company trip
• Lunch provided
• Annual leave and medical leave
• Rental close deal commission