Distribution Quality & Governance Lead

FWD Insurance; Kuala Lumpur; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

FWD Takaful Berhad in Malaysia seeks a specialist to provide independent oversight of sales quality, customer outcomes and distribution governance across Partnership Distribution. You will partner with the business to challenge, govern and deliver actionable insights to strengthen controls and improve sales quality.

The role focuses on monitoring quality indicators, identifying risks, conducting root cause analyses and guiding remediation efforts across distribution channels.

Responsabilités

• Monitor business quality indicators including persistency, cancellations, complaints, free-look cases and customer outcomes.
• Identify emerging risks, red flags and deteriorating trends across distribution channels.
• Conduct root cause analysis and recommend corrective actions.
• Perform independent reviews of sales activities, documentation and customer fact-finds.
• Assess adherence to internal standards, regulatory requirements and sales quality expectations.
• Escalate significant concerns and support remediation efforts.

Description du poste

FWD Takaful Berhad in Malaysia seeks a specialist to provide independent oversight of sales quality, customer outcomes and distribution governance across Partnership Distribution. You will partner with the business to challenge, govern and deliver actionable insights to strengthen controls and improve sales quality.

The role focuses on monitoring quality indicators, identifying risks, conducting root cause analyses and guiding remediation efforts across distribution channels.