Senior Market Conduct & Compliance Lead

FWD Insurance; Kuala Lumpur; Presencial; MYR 180.000 - 260.000; Jornada completa

Descripción de la vacante

FWD Takaful Berhad in Malaysia seeks a seasoned compliance professional to oversee market conduct, regulatory advisory and risk management efforts. The role entails reviewing sales practices, communications and complaints while coordinating with internal and external auditors to ensure adherence to regulatory expectations.

The successful candidate will demonstrate strong analytical abilities, stakeholder engagement and in-depth knowledge of the Malaysian regulatory landscape, with professional

Formación

• Degree in Law, Business, Finance, Insurance, Risk Management or related discipline.
• 5–8 years of experience in compliance, market conduct, conduct risk, customer governance, audit, risk management or regulatory advisory within insurance, takaful, banking or financial services.
• Good understanding of Malaysian financial services regulatory environment, including BNM expectations applicable to insurers and takaful operators.
• Experience in complaint governance, sales conduct monitoring, customer communication review or conduct risk reporting is preferred.
• Professional certification in compliance, risk, insurance/takaful or financial services will be an added advantage.

Responsabilidades

• Develop, maintain and enhance market conduct compliance framework, policies, procedures, monitoring plans and reporting cadence.
• Conduct market conduct compliance reviews covering sales practices, advertising and marketing materials, customer communication, claims, complaints and vulnerable customer handling.
• Review and provide compliance input on distribution initiatives, before implementation.
• Track regulatory developments, perform impact assessments and coordinate implementation actions with accountable business owners.
• Review complaint trends, root causes and redress actions; drive remediation plans to prevent recurrence and improve customer outcomes.
• Prepare conduct risk dashboards, management reports and regulatory updates for Compliance leadership, senior management, committees and Board-level governance, where required.
• Support BNM, internal audit, external audit and Group Compliance engagements, including information requests, issue tracking and closure validation.
• Provide training, advisory support and awareness sessions to employees, agents, partners and relevant stakeholders on market conduct expectations.

Conocimientos

Market conduct

Regulatory compliance

Stakeholder management

Analytical thinking

Communication skills

Educación

Degree in Law, Business, Finance, Insurance, Risk Management or related discipline

Herramientas

Microsoft Office

Dashboards

Descripción del empleo

FWD Takaful Berhad in Malaysia seeks a seasoned compliance professional to oversee market conduct, regulatory advisory and risk management efforts. The role entails reviewing sales practices, communications and complaints while coordinating with internal and external auditors to ensure adherence to regulatory expectations.

The successful candidate will demonstrate strong analytical abilities, stakeholder engagement and in-depth knowledge of the Malaysian regulatory landscape, with professional