Assistant Manager, Distribution Quality & Governance

FWD Group Management Holdings Limited; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

FWD Group Malaysia seeks an experienced professional to provide independent oversight of sales quality, customer outcomes, and distribution governance across Partnership Distribution. The role partners with the business to deliver objective challenge, governance oversight, and actionable insights that strengthen controls and improve performance.

The role requires strong analytical capabilities, experience with large data sets, dashboards, and management reporting, plus a curious, investigative

Qualifications

• Strong analytical and problem-solving capabilities.
• Comfortable working with large data sets, dashboards and management reporting.
• Curious, investigative and willing to challenge constructively.
• Able to translate data into meaningful business insights and recommendations.

Responsibilities

• Monitor business quality indicators including persistency, cancellations, complaints, free-look cases and customer outcomes.
• Identify emerging risks, red flags and deteriorating trends across distribution channels.
• Conduct root cause analysis and recommend corrective actions.
• Perform independent reviews of sales activities, documentation and customer fact-finds.
• Assess adherence to internal standards, regulatory requirements and sales quality expectations.
• Escalate significant concerns and support remediation efforts.
• Analyse sales, customer and operational data to identify trends, anomalies and improvement opportunities.
• Develop management dashboards, risk indicators and business quality reporting.
• Generate actionable insights to support informed decision-making.
• Support governance reviews, issue management and incident tracking.
• Monitor conduct-related issues, complaints and remediation actions.
• Ensure timely escalation and resolution of key governance concerns.
• Conduct thematic reviews and deep-dive investigations into identified risk areas.
• Provide constructive challenge to business stakeholders on sales quality and governance matters.
• Recommend enhancements to controls, processes and monitoring frameworks.

Skills

Strong analytical

Problem-solving

Data analysis

Dashboards

Management reporting

Curious / investigative

Job description

FWD Group Malaysia seeks an experienced professional to provide independent oversight of sales quality, customer outcomes, and distribution governance across Partnership Distribution. The role partners with the business to deliver objective challenge, governance oversight, and actionable insights that strengthen controls and improve performance.

The role requires strong analytical capabilities, experience with large data sets, dashboards, and management reporting, plus a curious, investigative