Dispatcher

Jingdong Logistics; Shah Alam; On-site; MYR 33,000 - 67,000; Full time

Job summary

JINGDONG Logistics in Shah Alam, Malaysia, is seeking a full-time Dispatcher to ensure smooth daily operations across our warehouse and delivery network. You will coordinate transportation capacity, assign routes, and liaise with service providers to meet customer schedules.

This role emphasizes proactive problem-solving, data accuracy, and timely communication to resolve exceptions and keep orders moving. We offer a dynamic, tech-driven environment within JD.com’s global logistics network.

Responsibilities

• Arrange transportation capacity and daily dispatching for customer warehouse pickups, coordinating service providers, vehicles, and drivers.
• Coordinate end-to-end warehouse processes: sorting, outbound processing, and delivery; resolve exceptions.
• Communicate daily with delivery service providers, fleets, and drivers; track delivery progress and resolve issues.
• Compile daily data on orders, pickups, outbound processing, and deliveries; monitor execution and ensure closure.
• Schedule daily dispatch of vehicles, drivers, and routes to meet order and delivery requirements.

Job description

## DispatcherApply: MYS-Selangor-Shah Alam: Full time: Posted Today: JR104309**Who We Are**At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.**Our Global Reach**JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/**What We Offer**Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.**About The Team**You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.1. Transportation Capacity & Dispatch Management- Responsible for arranging transportation capacity and daily dispatching for customer warehouse pickups, coordinating service providers, vehicles, and drivers to ensure pickup tasks are carried out smoothly.- Responsible for the sorting and outbound processing of bulky-item orders at self-operated warehouses, as well as delivery route arrangements, with proper allocation of vehicles and delivery resources.2. Warehouse & Delivery Operations Management- Follow up on the end-to-end process from goods arrival at the warehouse, sorting and outbound processing to delivery; coordinate and resolve exceptions at each stage to ensure smooth business operations.- Arrange the daily dispatching of vehicles, drivers, and routes based on order and delivery requirements.3. Service Provider & Customer Coordination- Responsible for daily communication and coordination with delivery service providers, fleets, and drivers, and follow up on task execution and exception handling.- Coordinate with customers regarding the delivery progress of bulky-item B2C orders, follow up on delivery appointments, delivery, proof of delivery, and other fulfillment activities, and promptly coordinate the resolution of any exceptions.4. Operations Data & Issue Follow-up- Responsible for compiling daily data related to orders, pickups, outbound processing, and deliveries, and following up on business execution.- Respond promptly to operational exceptions, coordinate with relevant parties to resolve issues, and follow through until closure.- Arrange the daily dispatching of vehicles, drivers, and routes based on order and delivery requirements. *At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.*