Digital Operations L2 Cloud Support Engineer - APAC

SICPA; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

SICPA Malaysia is seeking a Digital Operations L2 Cloud Support Engineer for APAC, based in Cyberjaya. You will operate digital solutions and the cloud infrastructure, deploy upgrades, and manage resources to ensure business continuity.

You will perform configuration changes, respond to incidents, document findings, and collaborate with L3 teams as needed. Fluency in Malay and English is required, with shifts and on-call possible.

Qualifications

• Bachelor’s degree or equivalent in IT, Engineering or related field.
• Experience in deployment and management of applications on Cloud infrastructure, solution administration, customer support and service management.
• Experience in project management is an advantage.
• Strong technical skills in Kafka, SQL, Splunk, AWS CloudWatch, Grafana, Prometheus, Docker, Kubernetes, AWS.
• Familiarity with scripting and automation tools (Bash, Python, Postman) and CI/CD platforms including ArgoCD and Argo Workflows.
• Excellent analytical and problem-solving abilities.
• Strong stakeholder management, customer service, communication and documentation skills.
• Fluent in Malay and English; additional language skills are an advantage.
• ITIL certification is a plus.

Responsibilities

• Operate the Digital Solutions provided by SICPA and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
• Perform configuration changes and deployment of new versions.
• Respond to Incidents and Requests escalated by Digital Operations L1 Support
• Update Incidents and Requests in Ticketing tool
• Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
• Perform Root Cause Analysis, document findings and drive corrective actions
• Escalate Incidents and Requests to L3 Support where appropriate.
• Maintain Knowledge Base
• Contribute to the maintenance of Process Documentation

Skills

Kafka

SQL

Splunk

AWS CloudWatch

Grafana

Prometheus

Docker

Kubernetes

AWS

Bash

Python

Postman

ArgoCD

Argo Workflows

ITIL

Education

Bachelor’s degree in Information Technology or Engineering

Tools

ArgoCD

Argo Workflows

Postman

Bash

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Digital Operations L2 Cloud Support Engineer - APAC

• Operate the Digital Solutions provided by SICPA and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)


• Perform configuration changes and deployment of new versions.


• Respond to Incidents and Requests escalated by Digital Operations L1 Support


• Update Incidents and Requests in Ticketing tool


• Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.


• Perform Root Cause Analysis, document findings and drive corrective actions


• Escalate Incidents and Requests to L3 Support where appropriate.


• Maintain Knowledge Base


• Contribute to the maintenance of Process Documentation

PROFILE:

• You have a Bachelor’s degree or equivalent in Information Technology, Engineering or related. Certifications would be an advantage.


• You have experience in deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management. Experience in project management is an advantage.


• Strong technical skills in Kafka, SQL (PostgreSQL/Oracle), Splunk, AWS CloudWatch, Grafana, Prometheus, Docker, Kubernetes, AWS.


• Familiarity with scripting and automation tools such as Bash, Python, Postman, and CI/CD platforms including ArgoCD and Argo Workflows.


• Excellent analytical and problem-solving abilities


• Strong stakeholder management, customer service, communication, and documentation skills.


• Highly organized with the ability to prioritize tasks and manage multiple activities in a fast-paced environment.


• Fluent in Malay and English; additional language skills are an advantage.


• ITIL certification is a plus.


• A proactive, resilient team player who thrives under pressure, embraces continuous learning, and is willing to work shifts, on-call schedules, or travel when required.

JOIN US!

We offer an exciting and challenging role, with great potential for personal development and a truly global impact. Help us contribute to a more secure world and enable trust in the digital society!