Digital Marketing Executive

5G-Starlink Pte.; Malacca City; Sur place; MYR 45 000 - 78 000; Plein temps

Résumé du poste

5G-Starlink Pte. seeks a Digital Marketing Executive with energy and excellent communication to handle inbound and outbound calls, support SEO and SEM campaigns, and help build a strong online presence.

You will coordinate with sales and design teams to optimize content and campaigns, ensuring timely updates and data accuracy across platforms. You will manage customer inquiries, support order status, and contribute to digital campaigns aimed at increasing ROI and revenue growth for our Malaysia

Qualifications

• Energetic with good communication skills and customer focus.
• Ability to manage SEO activities and SEM campaigns to improve online presence.

Responsabilités

• Answer inbound/outbound calls and provide chat support about product availability and order status.
• Build constructive dialogues with customers and propose alternate products when needed.
• Perform SEO activities and collaborate on content to improve visibility.
• Manage PPC campaigns and track website analytics and campaigns.

Connaissances

Communication skills

SEO

SEM

Call handling

Customer service

Description du poste

About the job Digital Marketing Executive

Client Management - To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.

Customer Relationship - To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.

Customer Retention - Solve customers issues related to orders, pick-up, delivery, and quality.

Digital Marketing - To manage SEO and Campaign activities in order to maximize ROI. Promote products through digital channels to secure growing revenue.

Primary duties and responsibilities

The ideal candidate is energetic with good communication skills who can take inbound and make outbound calls in a diligent manner. One who can manage SEO activities and SEM campaigns and build strong online presence.

Order Management

• Answer "incoming or outgoing calls and provide chat support" about product availability, quality, order status, and delivery status.
• Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.
• Maintain the accuracy of all data and verify the same for all customer services.

Digital Marketing

• Perform SEO activities (keyword research, image optimization, organic traffic, conversion rates, user engagement, link building, web analytics tools, etc.).
• Provide creative ideas for content marketing and update website.
• Collaborate with designers to improve user experience.
• Manage PPC campaigns across various digital platforms.
• Track, report and analyze website analytics and PPC initiatives and campaigns.
• Research and analyze competitor advertising link.
• Keep up-to-date with the latest trends and best practices in SEO and SEM.
• Perform other duties as and when needed.