Digital Experience & E‑Commerce Leader

CHANEL; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

CHANEL Malaysia is seeking an E-Business & Digital Experience Manager on a fixed term contract of 12 months, commencing early September. The role focuses on enhancing the public-facing digital products and channels, and manages digital activity across Chanel's brand ecosystem.

The ideal candidate will lead digital strategy, analytics, and partnerships, collaborating with marketing, comms and tech to modernize ways of working and grow the organisation’s digital maturity and customer experience.

Qualifications

• University graduate or above with major in Business Administration, Marketing or E-Commerce preferred.
• 7+ years of experience in Brand.com, Ecommerce/online marketing.
• Experience in interactive communications in agencies or online marketing for consumer brands is a plus.

Responsibilities

• Develop and manage Chanel Malaysia's digital experiences and ecommerce strategy.
• Lead the design and delivery of digital activity across channels.
• Collaborate with marketing, comms and tech to modernize ways of working.
• Monitor digital performance and provide data-driven recommendations.
• Coordinate with HR, operations, and project teams to drive transformation.
• Grow digital maturity and user-centered design across the business.

Skills

E-Business

Digital Experience

Strategy

Analytics

Project management

Stakeholder management

UX

E-commerce

Data analysis

Communication

Education

University degree in Business, Marketing, or E-Commerce

Tools

EC platforms management

Analytics tools

Digital platforms

O2O platforms

MS Office

Job description

CHANEL Malaysia is seeking an E-Business & Digital Experience Manager on a fixed term contract of 12 months, commencing early September. The role focuses on enhancing the public-facing digital products and channels, and manages digital activity across Chanel's brand ecosystem.

The ideal candidate will lead digital strategy, analytics, and partnerships, collaborating with marketing, comms and tech to modernize ways of working and grow the organisation’s digital maturity and customer experience.