Digital Customer Success & Growth Specialist

Infobip; Kuala Lumpur; On-site; MYR 39,000 - 69,000; Full time

Job summary

Infobip in Kuala Lumpur, Malaysia is seeking an entry-level Digital Customer Success Associate to ensure the success of self-service customers using our digital products and services. You will engage customers, respond to inquiries, and collaborate with marketing and sales to improve lead quality and conversion rates.

The role emphasizes proactive analysis and collaboration across teams to drive customer satisfaction and generate potential sales opportunities.

Qualifications

• Entry-level role focused on customer success and self-service products.
• Strong communication and analytical skills.
• Ability to collaborate with marketing and sales teams.

Responsibilities

• Actively manage and engage self-service customers to ensure success with our digital products and services.
• Respond promptly to customer inquiries with clear guidance and support.
• Monitor interactions to identify churn signals and growth opportunities.
• Collaborate with colleagues to improve self-service processes and customer experience.
• Work with marketing and sales to improve lead quality and conversion rates.
• Analyze self-service data to extract insights and prepare leads for sales handoff.

Job description

Infobip in Kuala Lumpur, Malaysia is seeking an entry-level Digital Customer Success Associate to ensure the success of self-service customers using our digital products and services. You will engage customers, respond to inquiries, and collaborate with marketing and sales to improve lead quality and conversion rates.

The role emphasizes proactive analysis and collaboration across teams to drive customer satisfaction and generate potential sales opportunities.