Diagnostics Field Engineer - Instrumentation & Service

Abbott; Petaling Jaya; Sur place; MYR 80 000 - 140 000; Plein temps

Résumé du poste

Abbott operates a Level 3 service role at the Imazium Damansara Uptown location, handling diagnostic instruments and automation hardware. The position involves troubleshooting, customer engagement, data analysis, and cross-functional collaboration to ensure high-quality service delivery.

The role emphasizes adherence to regulatory standards, proactive improvement, and clear communications with leadership and teams across the APAC region.

Qualifications

• Bachelor’s degree in engineering, electrical, mechanical, medical technology or biochemistry preferred.
• Experience in technical service in the IVD industry.
• Strong understanding of instrument hardware and engineering principles.
• Proficient with Microsoft Office applications; Windows virtualization knowledge a plus.
• Basic Power BI knowledge is advantageous.
• Familiarity with ASTM, HL7 protocols.
• Excellent interpersonal and cross-functional collaboration skills.
• Fresh graduates are welcome to apply.

Responsabilités

• Take ownership of Level 3 support for Abbott instruments and automation hardware.
• Assist in on-site investigations and basic troubleshooting.
• Conduct customer entrance interviews to assess needs and manage expectations.
• Identify process gaps and recommend improvements to service delivery.
• Ensure adherence to regulatory and quality standards during service activities.
• Promote best practices in ticket documentation and cross-functional collaboration.
• Drive cost of service improvements in coordination with APAC Service Managers.
• Deliver clear, concise communications to leadership and teams.
• Champion lean methodologies and structured problem-solving across the service organization.

Connaissances

IVD service experience

Instrument hardware understanding

Analytical thinking

Interpersonal & cross-functional

Microsoft Office proficiency

ASTM/HL7 familiarity

Formation

Bachelor’s degree in engineering / electrical / mechanical or medical technology or Biochemistry

Outils

Power BI

MS Visio

Microsoft Office

Windows virtualization

Description du poste

Abbott operates a Level 3 service role at the Imazium Damansara Uptown location, handling diagnostic instruments and automation hardware. The position involves troubleshooting, customer engagement, data analysis, and cross-functional collaboration to ensure high-quality service delivery.

The role emphasizes adherence to regulatory standards, proactive improvement, and clear communications with leadership and teams across the APAC region.