Developer Documentation Lead – Tech Learning & Enablement

GrabTaxi Holdings Pte. Ltd.; Petaling Jaya; On-site; MYR 150,000 - 210,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits package

Parental and Birthday leave

LASA volunteering leave

Grabber Assistance Programme

Job summary

GrabTaxi Holdings Pte. Ltd. in Petaling Jaya, Malaysia, is seeking a Developer Education Specialist to own internal documentation and learning content. You will set standards, coordinate with platform teams, and ensure documentation is complete, current, and usable across internal platforms.

You will work with engineers, PMs, and agents to keep content aligned with evolving platforms, mentor junior writers, and drive content strategy with measurable outcomes.

Qualifications

• 8+ years in technical writing, developer education, technical program management, or related field.
• Proven track record creating API docs, developer guides, and platform-focused content.
• Strong command of Markdown, HTML, and documentation tooling (Hugo, Confluence, GitLab/GitHub).
• Experience with Git-based content workflows.
• Ability to break down complex technical topics for backend, SRE, ML, and mobile personas.
• Strong organizational skills and ability to manage multiple content tracks simultaneously.
• Experience coordinating deliverables and timelines across engineering and product teams.
• Collaborative working style with engineering and product teams.

Responsibilities

• Create and maintain technical documentation for internal platforms — API docs, developer guides, tutorials, and knowledge base articles.
• Set and enforce documentation quality standards across platform and engineering teams.
• Work with platform engineers, PMs, and agents to keep docs current as platforms evolve.
• Identify and close content gaps using signals from developer feedback, support queries, and usage data.
• Structure technical content to match how developers search for answers.
• Manage the documentation lifecycle — planning, creation, review, publication, deprecation.
• Build lightweight templates and processes that enable self-serve documentation.
• Coordinate deliverables across workstreams and align releases, reviews, and publishing timelines.
• Drive cross-functional alignment between content, engineering, and product on documentation scope.
• Partner with the Proficiency workstream to turn content into learning paths and onboarding tasks.
• Define success metrics and track content quality and developer enablement.
• Monitor content performance and feed insights into strategy and roadmap.
• Mentor junior contributors and raise documentation standards.

Skills

Technical writing

Developer education

Documentation tooling

Markdown

HTML

Git-based workflows

Content strategy

Tools

Hugo

Confluence

GitLab/GitHub

Job description

GrabTaxi Holdings Pte. Ltd. in Petaling Jaya, Malaysia, is seeking a Developer Education Specialist to own internal documentation and learning content. You will set standards, coordinate with platform teams, and ensure documentation is complete, current, and usable across internal platforms.

You will work with engineers, PMs, and agents to keep content aligned with evolving platforms, mentor junior writers, and drive content strategy with measurable outcomes.