Program Manager (Developer Education)

Product; Selangor; On-site; MYR 90,000 - 120,000; Full time

Job summary

Grab is seeking a Developer Education Specialist to join the Tech Learning team in Petaling Jaya, Malaysia. You will own the content that helps Grab's engineers find answers fast and stay productive on internal platforms.

You will set content standards, coordinate with platform teams, and ensure documentation is complete, current, and usable. You will report to Manager II, Tech Learning and mentor junior contributors.

Qualifications

• Create and maintain technical documentation for internal platforms — API docs, developer guides, tutorials, and knowledge base articles.
• Set and enforce documentation quality standards across platform and engineering teams.
• Identify and close content gaps using signals from developer feedback, support queries, and usage data.
• Structure technical content in ways that match how developers actually look for answers.
• Manage the documentation lifecycle — planning, creation, review, publication, and deprecation.
• Build lightweight templates and processes that make it easy for platform teams to self-serve documentation.

Responsibilities

• Create and maintain technical documentation for internal platforms.
• Set and enforce documentation quality standards across teams.
• Collaborate with platform engineers, PMs, and agents to keep docs current.
• Identify content gaps using feedback and usage data.
• Structure content to match developer search patterns.

Skills

Technical writing

Documentation

Cross-functional collaboration

Mentoring

Content strategy

Job description

We drive technical learning at Grab. Grab's Builders (and increasingly the agents working with them) build in a technical ecosystem that is complex and everchanging. Our purpose is to make this ecosystem easier to understand and manage.

Get to Know the Role

We're looking for a Developer Education Specialist to join our Tech Learning team in Petaling Jaya, Malaysia.

You'll own the content that helps Grab's engineers find answers fast and stay productive on our internal

platforms. Working across TechDocs and the broader learning ecosystem, you'll set content standards, coordinate

with platform teams, and make sure documentation is complete, current, and actually usable.

You will be reporting to Manager II, Tech Learning

The Critical Tasks You Will Perform

• Create and maintain technical documentation for internal platforms — API docs, developer guides, tutorials, and knowledge base articles
• Set and enforce documentation quality standards across platform and engineering teams
• Work with platform engineers, PMs, and agents to keep docs current as platforms evolve
• Identify and close content gaps using signals from developer feedback, support queries, and usage data
• Structure technical content in ways that match how developers actually look for answers
• Manage the documentation lifecycle — planning, creation, review, publication, and deprecation
• Build lightweight templates and processes that make it easy for platform teams to self-serve documentation
• Coordinate documentation deliverables across workstreams, aligning releases, reviews, and publishing timelines
• Drive cross-functional alignment between content, engineering, and product on documentation scope and priorities
• Partner with the Proficiency workstream to turn technical content into learning paths and onboarding tasks
• Define success metrics for content quality and developer enablement; track and report on them
• Monitor content performance and feed insights into the content strategy and roadmap
• Mentor junior content contributors and raise the documentation bar across the team