DESPATCH, REFERRAL BUSINESS CENTRE

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 20,000 - 36,000; Full time

Job summary

KPJ Healthcare Berhad is a leading private healthcare provider in Malaysia with an extensive network of specialist hospitals and a strong focus on quality and patient care. This logistics role supports the timely collection, transportation, and delivery of specimens, reports, and medical supplies to ensure smooth laboratory operations and high patient satisfaction.

The position emphasizes accurate record-keeping, regulatory compliance, and prompt responsiveness to client inquiries, while

Responsibilities

• Collect and deliver specimens, reports, and supplies to/from clients promptly and safely, adhering to transportation procedures.
• Ensure specimens are sent to the correct external labs or companies as required.
• Ensure all daily rounds are completed, and clients’ requests for laboratory supplies are fulfilled.
• Maintain accurate records of deliveries, specimen receipt, and results dispatched to clients.
• Verify completeness of request forms, including patient details and doctor’s signatures.
• Respond promptly to client inquiries and on-call duties.
• Promote patient and family rights, good customer service, and collect feedback as required.
• Adhere to integrated management systems (ISO 9001, ISO 14001, OHSAS 18001) and accreditation standards (MSQH/JCI/ISO 15189).
• Comply with safety, health, and environmental regulations, including the use of personal protective equipment.
• Participate in training to upgrade skills and ensure competency.
• Maintain the cleanliness of the work area and monitor stock levels (e.g., stationery, lab supplies).
• Assist during emergencies and support new services introduced by the department.

Job description

Critical role in ensuring the timely and secure collection, transportation, and delivery of laboratory specimens, reports, medical supplies, and other essential items in a timely and efficient manner. This role ensures that all logistical tasks related to dispatching are carried out with accuracy and professionalism to support the smooth operation of laboratory services by maintaining efficient logistics, contributing to patient care and satisfaction.

JOB DESCRIPTION

Specimen Handling and Delivery:

• Collect and deliver specimens, reports, and supplies to/from clients promptly and safely, adhering to transportation procedures.
• Ensure specimens are sent to the correct external labs or companies as required.

Administrative Support:

• Ensure all daily rounds are completed, and clients’ requests for laboratory supplies (e.g., collection containers, syringes) are fulfilled.
• Maintain accurate records of deliveries, specimen receipt, and results dispatched to clients.
• Verify completeness of request forms, including patient details and doctor’s signatures.

Customer Service:

• Respond promptly to client inquiries and on-call duties.
• Promote patient and family rights, good customer service, and collect feedback as required.

Quality and Compliance:

• Adhere to integrated management systems (ISO 9001, ISO 14001, OHSAS 18001) and accreditation standards (MSQH/JCI/ISO 15189).
• Comply with safety, health, and environmental regulations, including the use of personal protective equipment.

General Duties:

• Participate in training to upgrade skills and ensure competency.
• Maintain the cleanliness of the work area and monitor stock levels (e.g., stationery, lab supplies).
• Support new services introduced by the department and assist during emergencies.

Safety and Health:

• Ensure compliance with occupational safety and health regulations.
• Prevent or control pollution and manage waste discharge in line with environmental regulations.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide... (continued content identical to above)

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