Desktop Support Specialist

Cure IT Solutions ltd; Johor Bahru; On-site; MYR 48,000 - 64,000; Full time

Job summary

Cure IT Solutions ltd in Johor Bahru, Malaysia, invites applications for an FTE DSS L1 Engineer – Desktop Support. The role focuses on first-line technical assistance, hardware and software troubleshooting, Windows OS, and basic networking to keep end-users productive.

You will install and configure desktops, laptops, printers, and peripherals, manage user accounts, log incidents, and provide timely support with SLA-driven processes. English and local language proficiency are required.

Qualifications

• Experience in L1 Desktop Support or IT Helpdesk Support.
• Good knowledge of Windows operating systems, desktop hardware, software and peripherals.
• Basic understanding of networking and troubleshooting.
• Familiarity with Active Directory and user account management.
• Knowledge of ticketing systems and SLA-based support processes.
• Strong communication, troubleshooting and problem-solving skills.
• Languages: English and the relevant local language are mandatory.

Responsibilities

• Provide Level 1 (L1) desktop support and technical assistance to end users.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers and other IT peripherals.
• Diagnose and resolve hardware, software, Windows OS, and basic network-related issues.
• Manage user accounts, password resets, and basic Active Directory administration.
• Provide application support and resolve common technical issues.
• Log, update, track, and manage incident tickets according to SLA requirements.
• Deliver timely and professional end-user support.
• Escalate unresolved or complex technical issues to L2/L3 support teams.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Skills

L1 Desktop Support

Windows OS

Active Directory

Helpdesk/Ticketing

Communication

Networking basics

Job description

Job Title: FTE DSS L1 Engineer

Employment Type: Full-Time (FTE)

Support Type: Full-Time Support

Job Description

Job Opening: FTE DSS L1 Engineer – Desktop Support

We are hiring an experienced and motivated L1 Desktop Support Engineer for a full-time position in Johor Bahru, Malaysia. The ideal candidate should have hands‑on experience in desktop support, hardware and software troubleshooting, Windows operating systems, and basic networking.

Key Responsibilities

• Provide Level 1 (L1) desktop support and technical assistance to end users.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT peripherals.
• Diagnose and resolve hardware, software, Windows OS, and basic network-related issues.
• Manage user accounts, password resets, and basic Active Directory administration.
• Provide application support and resolve common technical issues.
• Log, update, track, and manage incident tickets according to SLA requirements.
• Deliver timely and professional end-user support.
• Escalate unresolved or complex technical issues to L2/L3 support teams.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Requirements

• Experience in L1 Desktop Support or IT Helpdesk Support.
• Good knowledge of Windows operating systems, desktop hardware, software, and peripherals.
• Basic understanding of networking and troubleshooting.
• Familiarity with Active Directory and user account management.
• Knowledge of ticketing systems and SLA-based support processes.
• Strong communication, troubleshooting, and problem-solving skills.
• Languages: English and the relevant local language are mandatory.

Preferred Candidate Locations

Candidates based in or near the following locations are encouraged to apply:

• Johor Bahru
• Iskandar Puteri
• Pasir Gudang

Candidates from nearby areas must be able to commit to commute to the designated worksite or relocate if required.

Job Location: Johor Bahru, Malaysia

Work Location: JHB1, Johor Bahru 79200, Malaysia