Department Manager - Program Management

Plexus Corp.; Penang; On-site; MYR 180,000 - 260,000; Full time

Job summary

Plexus Corp. in Penang seeks a seasoned leader to head the Program Management function at the site, hire and develop a high-performing PM team, and ensure delivery aligns with customer contracts.

The role partners with Operations and other site functions to drive customer satisfaction and implement Plexus' best practices. You will lead site-level initiatives, guide cross-functional teams, and sponsor customer satisfaction metrics while supporting NPI launches, transfers, and contract

Qualifications

• Bachelor’s Degree in Science with 15+ years of related experience.

Responsibilities

• Lead the Program Management function at the site and build a capable PM team.
• Ensure understanding of customer contracts and delivery by PMs and cross-functional teams.
• Establish standard work and Plexus best practices at the site.
• Drive customer satisfaction initiatives and cross-functional improvements.
• Forecast PM resources and support site transfers, NPIs, and transitions.

Skills

Leadership

Stakeholder management

Program management

People development

Education

Bachelor's degree in Science

Job description

Purpose Statement:

Leads the Program Management function at a site. Hires, deploys and develops a team of Program Managers / supporting teams, ensuring effective collaboration with Operations and other site functions in driving customer satisfaction and the delivery of customer contracts. Establishes standard work and implements Plexus' best practices at the site.

Key Job Accountabilities:

• Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
• Ensures that customer contracts and parameters are understood by PMs and CFTs and that PMs have the knowledge and skills to ensure adherence and delivery to contractual commitments. Partners and influences key stakeholders to recommended contract changes and improvements.
• Maintains close working relationships with the Plexus Market Sectors and customers in order to ensure customer service excellence. Establishes standard work for the PM team in respect to CFT Leadership, customer engagement, and delivery planning and execution.
• Leads and sponsors site customer satisfaction activities and metrics. Supports PMs and CM/CDs with best practice adoption and leads site level cross-functional customer satisfaction improvement initiatives.
• In collaboration with Operations and Program Leadership, ensures effective planning and management of transfers and transitions – new customers (in), disengagements (out), NPI’s and transfers from/ to other Plexus sites.
• (If regionally applicable) Understands and drives the customer P&L for all site programs (sales, margins, mark- ups, labor, inventory, PPV, etc.) and coaches and supports PMs to deliver to expectations and drive actions that improve financial results. Responsible for forecast projections for the PM department (PM resources).

Education/Experience Qualifications:

• Bachelor’s Degree in Science with 15 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.