Customer Manager

Plexus Corp.; George Town; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology company in George Town is seeking a Customer Manager. This role involves creating and managing account strategies, ensuring customer satisfaction, and driving revenue growth. The ideal candidate holds a Bachelor’s degree and has at least 2 years of relevant experience. Strong communication skills and a basic understanding of electronics manufacturing are essential.

Qualifications

• Minimum of 2 years related experience or equivalent work experience.
• Advanced communication skills are required.
• Basic understanding of electronics manufacturing is required.

Responsibilities

• Create account plans to increase revenue and customer engagement.
• Ensure customer satisfaction and advocate for their needs.
• Manage customer P&L to meet financial objectives.
• Build relationships at multiple levels within customer organizations.
• Develop mastery of sales enablement methodology.

Skills

Communication skills

Financial acumen

Solution selling

Education

Bachelor’s degree

Job description

Purpose Statement: Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities

• Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and stickiness.
• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
• Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
• Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
• Learn and develop mastery of Plexus's sales enablement methodology.

Education/Experience Qualifications

• Typically Education/Experience Qualifications: Bachelor’s degree and a minimum of 2 years of related experience; or equivalent work experience.

Other Qualifications

• Advanced written and verbal communication skills are required.
• Basic computer skills are required.
• Able to make sound, logical and reasonable decisions with minimal guidance.
• Able to apply solution selling knowledge and capabilities.
• Applies financial acumen to influence customers and constituents.
• Basic understanding of electronics manufacturing is required.
• General office equipment and materials.

Physical Requirements

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements

• N/A

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other - Appliances, Electrical, and Electronics Manufacturing