Dental Lab Admin / Assistant

Sumairu Dental Lab; Malacca City; On-site; MYR 20,000 - 31,000; Full time

Job summary

Sumairu Dental Lab is seeking a responsible Lab Admin/Assistant to support daily operations. You will handle case registration, documentation, invoicing, and customer communication while assisting with basic marketing and inventory tasks.

The ideal candidate is organised, proactive, and comfortable with administrative and coordination work in a dental lab environment. Prior admin or clinic experience is a plus.

Qualifications

• Minimum SPM qualification or above.
• Experience in admin or dental clinic assistance preferred.
• Competent with basic computer tools and billing documentation.

Responsibilities

• Register incoming cases accurately into the system and maintain records.
• Prepare and issue invoices to customers on time and ensure consistency.
• Communicate with dentists/clients via WhatsApp, phone, or email.
• Coordinate case collection and delivery with customers or couriers.
• Assist in creating simple marketing posts and content for social media.
• Record stock usage and help with restocking lab supplies.
• Data entry, filing, and basic reporting to support daily operations.

Skills

Data entry

Customer service

Billing

Inventory management

Communication

Multitasking

Education

SPM or equivalent

Tools

Google Sheets

Excel

Invoicing systems

Canva

Job description

We are a growing Digital Dental Laboratory looking for a responsible and detail-oriented Lab Admin / Assistant to support our daily operations. This role plays an important part in ensuring smooth case registration, proper documentation, customer communication, basic marketing support, and inventory management.

The ideal candidate is organised, proactive, and comfortable handling both administrative and coordination tasks. Experience in a dental clinic or similar admin role will be an added advantage.

Key Responsibilities:

1. Case Registration & Documentation

Register incoming cases accurately into the system

Maintain organised records for all cases and supporting documents

Track case status and assist with follow-ups when needed

2. Invoicing & Billing

Prepare and issue invoices to customers accurately and on time

Ensure consistency between case records and invoicing details

3. Customer Service & Coordination

Communicate with dentists/clients via WhatsApp, phone, or email

Handle enquiries related to cases, pricing, delivery, and timelines

Coordinate case collection and delivery with customers or couriers

4. Marketing Support

Assist in preparing simple marketing posts for social media

Organise case photos and basic content for marketing use

Support promotional or outreach activities when required

5. Inventory Management

Record stock usage and inform management when restocking is required

Assist in receiving and organising lab supplies

6. General Administrative Support

Data entry, filing, and basic reporting

Support daily lab operations and ad-hoc administrative tasks

Job Location & Working Hours

Mon - Sat, 9am-6pm

Job Requirements

Minimum SPM qualification and above

Experience in admin or dental clinic assistance is preferred

Basic computer skills (Google Sheets / Excel / invoicing systems/ Canva)

Comfortable handling numbers and billing documentation

Organised, detail-oriented, and responsible

Good communication skills (spoken & written)

Able to multitask and work independently

Willingness to learn digital dental lab workflows