Debt Recovery Specialist — Negotiation & Compliance

TG Malaysia; Sungai Buloh; On-site; MYR 28,000 - 47,000; Full time

Job summary

TG Malaysia in Sungai Buloh, Selangor, seeks a debt collection associate to manage outbound calls, negotiate repayment options, and drive recovery targets. You will verify and update customer contact details, maintain compliant processes, and handle challenging interactions with professionalism to secure favorable outcomes.

Experience in debt collection, strong negotiation and problem-solving skills, and knowledge of recovery regulations are essential for success in this role.

Qualifications

• Minimum 2 years of experience in debt collection or credit recovery.
• Education: SPM or High School Diploma or equivalent.
• Excellent negotiation and interpersonal skills with problem-solving abilities.
• Solid knowledge of debt recovery regulations and collection metrics.

Responsibilities

• Initiate outbound calls to customers with outstanding payments and discuss repayment options.
• Assess overdue accounts and identify high-risk cases with recommendations for recovery.
• Update and verify customers' contact information to keep records current.
• Maintain compliant, professional call standards following company policies and regulatory requirements.
• Handle difficult interactions with professionalism and diplomacy to reach positive outcomes.

Skills

Negotiation

Interpersonal skills

Problem-solving

Communication skills

Education

SPM/High School Diploma

Job description

TG Malaysia in Sungai Buloh, Selangor, seeks a debt collection associate to manage outbound calls, negotiate repayment options, and drive recovery targets. You will verify and update customer contact details, maintain compliant processes, and handle challenging interactions with professionalism to secure favorable outcomes.

Experience in debt collection, strong negotiation and problem-solving skills, and knowledge of recovery regulations are essential for success in this role.