Collection Advisor

Radius; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Benefits offered by this job

Medical card

Commission plan

Training and coaching

Service Awards at 5, 10 and 20 years

Life assurance

Job summary

Radius in Kuala Lumpur is seeking a Collections Advisor to manage customer accounts and facilitate the recovery of outstanding debts. The ideal candidate has experience in collections or customer service and is skilled in communication and problem-solving.

This role offers a competitive rewards package, excellent training, and opportunities for career progression. You'll be part of a dynamic team focused on improving both customer satisfaction and collections performance.

Qualifications

• Minimum of 1 year of experience in collections or customer service.
• Ability to handle challenging conversations with empathy.
• Basic knowledge of collections processes and regulatory requirements.

Responsibilities

• Manage a portfolio of customer accounts for collections.
• Negotiate payment arrangements with customers.
• Maintain records of all communications regarding accounts.

Skills

Communication skills

Problem-solving

Organizational skills

Interpersonal skills

Tools

Collections software

Job description

About the Role

The Collections Advisor will report to the Credit Manager and play a key role in supporting our collections team by managing customer accounts and facilitating the timely recovery of outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives. The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service.

Key Responsibilities

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

Qualifications

• Minimum of 1 year of experience in collections, customer service, or a related field.
• Strong communication and interpersonal skills, with the ability to handle challenging conversations tactfully and professionally.
• Good organizational and time management skills, with attention to detail.
• Basic knowledge of collections processes, and relevant regulatory requirements is a plus.
• Ability to work with collections software and data entry systems.
• Mandarin speaking is required

What can you expect from us?

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

What benefits do we offer?

• Medical card
• Fantastic uncapped commission plan
• Excellent training and coaching
• Opportunities for ongoing development and progression
• Secondment opportunities to work in our international offices
• Life assurance
• Service Awards at 5, 10 and 20 years
• Required language(s): English, Bahasa Malaysia, Mandarin

Still curious?

If you feel we are a good match for each other, you can apply online now!

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.