Debt Collections & Recovery Specialist

DCAP Digital; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

DCAP Digital in Kuala Lumpur is seeking an experienced Debt Recovery Specialist to handle contact with customers, negotiate payment arrangements, and resolve disputes while updating records in the collections system. The role requires 1+ year in debt collection, strong communication and negotiation skills, and the ability to manage multiple large accounts in a fast-paced, Agile environment.

You will collaborate with operations, risk and finance to align collection activities with company goals

Qualifications

• 1+ year of experience in debt collection or related field.
• Strong communication and negotiation skills with the ability to resolve disputes and negotiate payment arrangements.
• Strong organizational and time management skills, with the ability to manage large accounts and priorities.
• Knowledge of debt collection regulations and best practices.
• Proficient in basic computer skills, including MS Office and collection software.

Responsibilities

• Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
• Identify and resolve disputes related to customer accounts or payments.
• Maintain accurate records of all collections activity in the collection system, including communications with customers and payment arrangements.
• Ensure customer inquiries are attended to and issues are resolved in a timely and professional manner.
• Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
• Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.

Skills

Debt collection

Negotiation

Communication

Organizational skills

Time management

Regulatory knowledge

Tools

MS Office

Collection software

Job description

DCAP Digital in Kuala Lumpur is seeking an experienced Debt Recovery Specialist to handle contact with customers, negotiate payment arrangements, and resolve disputes while updating records in the collections system. The role requires 1+ year in debt collection, strong communication and negotiation skills, and the ability to manage multiple large accounts in a fast-paced, Agile environment.

You will collaborate with operations, risk and finance to align collection activities with company goals