Debt-Management Customer Care Specialist

Agensi Kaunseling & Pengurusan Kredit [AKPK]; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Agensi Kaunseling dan Pengurusan Kredit (AKPK) in Kuala Lumpur is seeking a customer service professional to manage inbound and outbound calls, resolve customer queries, and negotiate repayment terms. You will engage across channels to maintain high customer satisfaction and ensure compliance with guidelines.

The role emphasizes empathy, accuracy, and continuous learning through training in a supportive, office-based environment. Immediate availability is preferred for a quick start.

Qualifications

• Open to Malaysian citizens only.
• Educational Qualification: Minimum SPM, Diploma, or Degree in any field; Finance, Business, Marketing, or Customer Service preferred.
• Relevant Experience: Previous experience in customer service or inbound call handling advantageous.
• Immediate Availability: Able to report for duty immediately.
• Communication & Problem-Solving Skills: Strong verbal and non-verbal communication to handle inquiries effectively.
• Ability to Multitask: Manage multiple tasks in a fast-paced environment.
• Attention to Detail & Organizational Skills: Detail-oriented and well-organized.
• Computer Literacy: Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• People-Oriented: Enjoy helping individuals through financial difficulties.
• Professional Maturity & Focus: Mature, confident, and focused with analytical skills.
• Open to Unemployed Candidates: Unemployed individuals will be considered.

Responsibilities

• Handle inbound calls and resolve customer queries with accurate, timely responses, maintaining courtesy and empathy.
• Conduct outbound calls to negotiate repayment plans with delinquent customers.
• Respond promptly to inquiries via live chat, social media, and chatbots.
• Record customer information and queries for each call in the CRM system.
• Report and escalate customer complaints or service requests to the appropriate teams.
• Comply with SOPs, policies, and guidelines.
• Participate in ongoing training to stay updated on product knowledge and regulatory changes.
• Perform ad-hoc tasks as required by Supervisors.

Skills

Communication

Multitasking

Attention to detail

Computer literacy

People-oriented

Problem-solving

Professional maturity

Immediate availability

Unemployed candidates open

Education

SPM / Diploma / Degree

Tools

Microsoft Office

Job description

Agensi Kaunseling dan Pengurusan Kredit (AKPK) in Kuala Lumpur is seeking a customer service professional to manage inbound and outbound calls, resolve customer queries, and negotiate repayment terms. You will engage across channels to maintain high customer satisfaction and ensure compliance with guidelines.

The role emphasizes empathy, accuracy, and continuous learning through training in a supportive, office-based environment. Immediate availability is preferred for a quick start.