Debt Recovery Specialist: Target-Driven & Customer-Focused

Private Advertiser; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Private Advertiser in Kuala Lumpur seeks a motivated Recovery Officer to manage customer accounts, contact customers by phone and approved channels, and negotiate repayment plans to meet monthly targets.

Ideal candidates hold at least SPM, with a diploma an advantage, and have strong communication and negotiation skills in Bahasa Malaysia and English. Fresh graduates are welcome to apply and CRM system proficiency is a plus.

Qualifications

• Minimum SPM qualification is required; Diploma or equivalent is an advantage.
• Experience in debt collection, tele-collection, banking, credit control, customer service or sales is an advantage.
• Fresh graduates are encouraged to apply.
• Strong communication and negotiation skills are essential.
• Proficiency in Bahasa Malaysia and English is required; other languages are an asset.

Responsibilities

• Contact customers with outstanding debts via telephone, SMS, WhatsApp and other channels.
• Follow up on assigned accounts to maximise debt recovery.
• Negotiate realistic repayment arrangements considering customers’ finances.
• Monitor promised payments and follow up on delayed arrangements.
• Maintain accurate records of contacts, discussions, promises-to-pay and payments.
• Conduct skip-tracing and verification using approved sources and procedures.
• Achieve individual and team monthly collection KPIs and targets.
• Escalate difficult or disputed accounts to the Team Leader or Manager.
• Handle customer complaints professionally and refer complex cases for investigation.
• Ensure activities comply with client instructions, SOPs, Malaysian laws, and data protection requirements.

Skills

Communication skills

Negotiation

Bilingual BM/English

Target-driven

Persistent

Telephone handling

CRM systems

Basic computer literacy

Learning CRM systems

Education

Minimum SPM qualification

Diploma or equivalent preferred

Tools

CRM systems

Job description

Private Advertiser in Kuala Lumpur seeks a motivated Recovery Officer to manage customer accounts, contact customers by phone and approved channels, and negotiate repayment plans to meet monthly targets.

Ideal candidates hold at least SPM, with a diploma an advantage, and have strong communication and negotiation skills in Bahasa Malaysia and English. Fresh graduates are welcome to apply and CRM system proficiency is a plus.