Database Operation Engineer

Johnson Matthey; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

EPF employer contribution 15%

Life Insurance

Medical Coverage for Dependents

Dental and Optical Claims

Competitive annual bonus

Job summary

Johnson Matthey is seeking a Database Administrator to join our global database operations team in Kuala Lumpur. You will deliver day-to-day Level 2 operations support, manage SQL Server environments, and assist with performance analysis and incident resolution across APAC/EMEA/AMER shifts.

The role emphasizes monitoring, troubleshooting, and maintaining secure, compliant IT services, with opportunities to work across Azure, VMware, backups, DR readiness and continuous improvement initiatives.

Qualifications

• Hands-on DBA experience in 3–5 years in an operational setting.
• Experience with SQL Server in production environments.
• Familiarity with ITIL processes and incident/change management.

Responsibilities

• Provide implementation and technical support for database infrastructure.
• Analyze, troubleshoot and implement approved resolutions.
• Monitor environments and respond to service requests, incidents, and changes.
• Ensure secure systems and DR/BCP compliance.

Skills

Database administration

Incident management

Operational excellence

Communication

ITIL awareness

SQL performance troubleshooting

Tools

SQL Server

Azure SQL

PowerShell

VMware

Backup/Veeam

Job description

At Johnson Matthey, your work will matter. As a Database Operation Engineer, you'll join a world leader in platinum group metals with over 200 years of history and innovation. You'll help tackle the world's biggest challenges - cutting emissions, powering modern society and enhancing lives - as we continue to apply, refine and recycle metals that matter, for a healthier and more resilient future.

You will provide day to day Level 2 operations support for JM's Global Database infrastructure and supports activities that requires database support through the use of database performance analysis tools, such as SolarWinds Database Performance Analyzer (DPA).

The role:

As a Database Administrator, you will help drive our goals by:

• Provide implementation and technical support; including planning, installation, ongoing management, monitoring, troubleshooting, and decommissioning, following operational policies and processes that are compliant with JM IT's standards.
• Analyze, troubleshoot and implement approved and standardized resolutions.
• Monitor environments; respond to service requests, incidents, change requests, and problem management.
• Troubleshoot incidents and problems as reported by users and maintain a secure systems environment.
• Adhere to and execute the approved BCP/DR process.

Key skills that will help you succeed in this role :

• Able to work in either APAC/EMEA/AMER shifts as assigned by the manager
• Significant operational experience in Microsoft SQL Server
• 3-5 years technical experience, Azure SQL environments, Powershell, VMware, Server, Network, Firewall, Server, Backup (native/Veeam), Restore, DR, Security is highly desirable
• Confident and possess excellent communication skills as this role will require high level of communication with internal stakeholders and teams
• Critical Thinking ability in resolving technical issues
• Working knowledge of planning, installation, on-going management, monitoring, troubleshooting, and decommissioning of IT services and technologies
• Good understanding of importance of process compliance and standardization
• Awareness of ITIL principles

Even if you only match some of the skills, we'd love to hear from you to discuss further!

What we offer:

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as:

• EPF Employer contribution of 15%
• Life Insurance, Medical Coverage for Dependents
• Dental and Optical Claims (Pay and Claim - for Employee)
• Competitive annual bonus plan

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact [e-mail]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.