Database Operation Engineer

Johnson Matthey Services Sdn. Bhd.; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

Johnson Matthey Services Sdn. Bhd. is seeking a Database Operation Engineer to join its global team. You will provide day-to-day Level 2 operations support for JM's Global Database infrastructure, leveraging SolarWinds DPA for performance monitoring to ensure reliability.

You will implement, troubleshoot, monitor, and decommission IT services, while adhering to BCP/DR, and communicating with stakeholders across APAC/EMEA/AMER time zones. Strong SQL Server and cloud SQL skills are required.

Qualifications

• 3-5 years of Microsoft SQL Server operational experience.
• Experience with Azure SQL environments.
• Experience with PowerShell, VMware, server, network, firewall.
• Familiarity with backup, restore and DR concepts.
• Understanding of ITIL principles.

Responsibilities

• Provide implementation and technical support; including planning, installation, ongoing management, monitoring, troubleshooting, and decommissioning, following operational policies and processes that are compliant with JM IT's standards.
• Analyze, troubleshoot and implement approved and standardized resolutions.
• Monitor environments; respond to service requests, incidents, change requests, and problem management.
• Troubleshoot incidents and problems as reported by users and maintain a secure systems environment.
• Adhere to and execute the approved BCP/DR process.

Skills

Communication skills

Critical thinking

ITIL knowledge

Shift readiness

Tools

Microsoft SQL Server

Azure SQL

PowerShell

VMware

Server

Network

Firewall

Backup/Veeam

Restore/DR

SolarWinds DPA

Job description

At Johnson Matthey, your work will matter. As a Database Operation Engineer, you'll join a world leader in platinum group metals with over 200 years of history and innovation. You'll help tackle the world's biggest challenges - cutting emissions, powering modern society and enhancing lives - as we continue to apply, refine and recycle metals that matter, for a healthier and more resilient future.

You will provide day to day Level 2 operations support for JM's Global Database infrastructure and supports activities that requires database support through the use of database performance analysis tools, such as SolarWinds Database Performance Analyzer (DPA).

The role:

• Provide implementation and technical support; including planning, installation, ongoing management, monitoring, troubleshooting, and decommissioning, following operational policies and processes that are compliant with JM IT's standards.
• Analyze, troubleshoot and implement approved and standardized resolutions.
• Monitor environments; respond to service requests, incidents, change requests, and problem management.
• Troubleshoot incidents and problems as reported by users and maintain a secure systems environment.
• Adhere to and execute the approved BCP/DR process.

Key skills that will help you succeed in this role:

• Able to work in either APAC/EMEA/AMER shifts as assigned by the manager
• Significant operational experience in Microsoft SQL Server 3-5 years technical experience, Azure SQL environments, Powershell, VMware, Server, Network, Firewall, Server, Backup (native/Veeam), Restore, DR, Security is highly desirable
• Confident and possess excellent communication skills as this role will require high level of communication with internal stakeholders and teams
• Critical Thinking ability in resolving technical issues
• Working knowledge of planning, installation, on-going management, monitoring, troubleshooting, and decommissioning of IT services and technologies
• Good understanding of importance of process compliance and standardization
• Awareness of ITIL principles

Even if you only match some of the skills, we'd love to hear from you to discuss further!

What we offer:

• We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities.
• Life, medical and other benefits that support our employees' financial and physical wellbeing, such as: EPF Employer contribution of 15% Life Insurance, Medical Coverage for Dependents Dental and Optical Claims (Pay and Claim - for Employee) Competitive annual bonus plan

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact [e-mail]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.

At Johnson Matthey, your work matters. Join a world leader in platinum group metals and build a career with real impact. You'll help shape solutions to some of the world's biggest challenges - from cutting emissions and powering modern life to supporting life-saving technologies. Together, we're creating a healthier world through metals that matter.