Database Analyst

Gateway Search; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Gateway Search is seeking a Database Administrator in Malaysia to manage and optimise Oracle and MySQL environments within a local third-party contract setup. You will participate in migrations, performance tuning, and cross‑regional support to ensure reliable operations.

Ideal candidates have 2+ years of hands-on DBA experience, strong troubleshooting skills, and fluent English and Malay. This role requires collaboration with international teams and local work authorization in Malaysia.

Qualifications

• Bachelor's degree or above in Computer Science, Information Technology, Software Engineering, or a related discipline.
• At least 2 years of hands-on experience in Oracle and MySQL database administration and maintenance.
• Technical background in networking, software, systems integration, infrastructure, or IT service delivery.
• Professional working proficiency in English and Malay.
• Candidates should be based in Malaysia or otherwise eligible to work locally; expatriate sponsorship is not available.

Responsibilities

• Manage the day-to-day administration, maintenance, monitoring, and troubleshooting of Oracle and MySQL databases, ensuring stable, secure, and high-performing database environments.
• Participate in and support large-scale database migration projects, including technical implementation, data validation, post-migration troubleshooting, and system optimisation.
• Conduct regular database performance tuning, risk assessments, capacity planning, and system health checks.
• Develop and maintain standardised database maintenance, monitoring, and optimisation procedures.
• Respond promptly to database incidents, system outages, and performance abnormalities.
• Conduct root-cause analysis, implement corrective and preventive actions, and maintain comprehensive technical documentation.
• Collaborate with regional and international technical teams to support cloud database operations and overseas IT service delivery.
• Provide technical support for database-related requirements across BPO, contact-centre, and other enterprise IT environments.

Skills

Database administration

Troubleshooting

English proficiency

Malay proficiency

Cross-functional collaboration

Education

Bachelor's degree in CS/IT/SE

Tools

AWS

Job description

Employment Type

Local third-party contract

Industry

IT Services / BPO / Customer Experience Solutions

About the Opportunity

Our client is a global IT services and business process outsourcing organisation with operations across multiple international markets. The company provides end-to-end technology and IT outsourcing solutions to clients across industries including consumer electronics, financial services, e-commerce, and customer experience operations.

Key Responsibilities

• Manage the day-to-day administration, maintenance, monitoring, and troubleshooting of Oracle and MySQL databases, ensuring stable, secure, and high-performing database environments.
• Participate in and support large-scale database migration projects, including technical implementation, data validation, post-migration troubleshooting, and system optimisation.
• Conduct regular database performance tuning, risk assessments, capacity planning, and system health checks.
• Develop and maintain standardised database maintenance, monitoring, and optimisation procedures.
• Respond promptly to database incidents, system outages, and performance abnormalities.
• Conduct root-cause analysis, implement corrective and preventive actions, and maintain comprehensive technical documentation.
• Collaborate with regional and international technical teams to support cloud database operations and overseas IT service delivery.
• Provide technical support for database-related requirements across BPO, contact-centre, and other enterprise IT environments.

Requirements

Essential Qualifications

• Bachelor's degree or above in Computer Science, Information Technology, Software Engineering, or a related discipline.
• At least 2 years of hands-on experience in Oracle and MySQL database administration and maintenance.
• Technical background in areas such as networking, software, systems integration, infrastructure, or IT service delivery.
• Strong troubleshooting and problem-solving capabilities.
• Professional working proficiency in English and Malay.
• Able to work effectively with international and cross-functional teams.
• Candidates should be based in Malaysia or otherwise eligible to work locally. Expatriate sponsorship is not available for this position.
• Preferred candidate profile: 35 years old or below.

Preferred Qualifications

• Hands-on exposure to AWS or other mainstream cloud platforms.
• Experience supporting cloud-hosted databases or digital information/library platforms in Malaysia.
• DBA operations and maintenance experience within the BPO, contact-centre, or IT outsourcing industry.
• Familiarity with international IT service delivery processes and standards.
• Experience working with distributed or cross-border technical teams.

Role & Team Structure

• Reporting to: International Sector Director
• Employment arrangement: Contracted through a local third-party employment vendor in Malaysia
• Work closely with the local Malaysia team as well as regional and international stakeholders.
• Working hours: 9:00 AM – 6:00 PM
• Work schedule: 5-day work week with 2 rest days
• Statutory employment benefits and insurance provided in accordance with Malaysian labour requirements
• Overtime arrangements may be discussed depending on business requirements
• Flexibility to provide emergency on-call support for critical database incidents when required

Interview Process

• 2 rounds of online interviews
• Interviews will be conducted by senior departmental leadership

Why Join?

This opportunity offers exposure to international IT projects, enterprise database environments, cloud technologies, and cross-border service delivery. It is particularly suitable for database professionals looking to deepen their expertise in Oracle/MySQL administration while gaining experience in large-scale migration and global IT operations.