Data Insights Analyst: KPI Dashboards & Strategic Impact

Concentrix; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

Concentrix is seeking a data analyst to implement and manage KPIs, consolidate cross-functional performance indicators, and deliver insights to drive data-driven decisions across the business. You will collaborate with BI teams to plan analyses, prepare root-cause and impact assessments, and produce reports and dashboards feeding daily to annual KPIs.

The role requires 2–4 years of data analysis experience, strong communication, and ability to tell a story with data while feeding a single source

Qualifications

• 2-4 years of experience with data analysis and preparation, including experience with medium to large data sets.
• Strong business and collaboration skills, and responsiveness to service needs and operational demands.
• BPO experience and BPO metrics knowledge preferred.
• Bachelor's degree preferred, in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.

Responsibilities

• Implement and manage cross-functional KPI indicators to deliver insights and drive data-driven decisions across the business.
• Collaborate with Lead BI Consultant or Supervisor to plan and deliver analysis for operational management, including root cause and impact assessments.
• Package complex information into actionable insights and ensure a single source of truth.
• Improve data availability by acting as a SME between cross-functional teams.
• Ensure data accuracy, timeliness, and validation prior to presentation.
• Support reporting needs and partner with development teams to create reports/dashboards for daily to annual KPIs.

Skills

Data analysis

Stakeholder collaboration

Storytelling with data

Problem solving

Communication skills

Analytical thinking

Education

Bachelors' degree

Tools

Power BI

Qlik

Tableau

Zendesk

Salesforce

Excel (Power Pivot, Macros)

SQL

Job description

Concentrix is seeking a data analyst to implement and manage KPIs, consolidate cross-functional performance indicators, and deliver insights to drive data-driven decisions across the business. You will collaborate with BI teams to plan analyses, prepare root-cause and impact assessments, and produce reports and dashboards feeding daily to annual KPIs.

The role requires 2–4 years of data analysis experience, strong communication, and ability to tell a story with data while feeding a single source