Data Centre Technician II — Incident & Change Champion

Cushman & Wakefield; Kulai; On-site; MYR 45,000 - 67,000; Full time

Job summary

Cushman & Wakefield is seeking a Data Centre Technician (Tier 2) to oversee day-to-day data centre facility operations in Malaysia. The role coordinates maintenance, change management, and incident response to ensure resilient infrastructure performance.

Responsibilities include supervising maintenance, validating MOPs and SOPs, managing vendor change requests, and maintaining accurate records. Strong communication and knowledge of electrical, mechanical, HVAC, and fire suppression systems are

Qualifications

• 1–2 years of relevant onsite experience in data center operations, facilities support, or a similar environment.
• Ability to complete a tailored training plan related to the role.
• Working knowledge of data center infrastructure systems, including electrical, mechanical, HVAC, fire suppression, and monitoring systems.
• Strong communication skills, with the ability to provide updates clearly, elevate issues promptly, and work effectively within structured maintenance and incident processes.
• Familiarity with incident management, change management, and risk-based review of vendor maintenance activities in operational environments.

Responsibilities

• Oversee maintenance activities and coordinate change implementation across data centers
• Provide onsite support during scheduled maintenance windows
• Review and validate technical documents such as MOPs, Risk Assessments, and SOPs
• Manage vendor change requests through the internal change management process
• Consolidate maintenance schedules and monitor change records
• Support risk-based approvals and escalations, including preparation for CAB reviews
• Respond to facility incidents and alarms by verifying affected areas and coordinating with providers
• Ensure emergency procedures are activated where required
• Maintain accurate maintenance, change, and audit records
• Provide regular operational updates on facility activities, support requests, and performance

Skills

Data center ops

Onsite experience

Incident management

Change management

Communication skills

Electrical systems

Mechanical systems

HVAC knowledge

Fire suppression

Documentation

Job description

Cushman & Wakefield is seeking a Data Centre Technician (Tier 2) to oversee day-to-day data centre facility operations in Malaysia. The role coordinates maintenance, change management, and incident response to ensure resilient infrastructure performance.

Responsibilities include supervising maintenance, validating MOPs and SOPs, managing vendor change requests, and maintaining accurate records. Strong communication and knowledge of electrical, mechanical, HVAC, and fire suppression systems are