Data Center Operations Technician — 24/7 Uptime Champion

NTT Global Data Centers; Sepang; On-site; MYR 47,000 - 67,000; Full time

Job summary

NTT Global Data Centers is seeking a Skilled Data Centre Operation Technician in Malaysia to monitor and maintain critical DC systems, respond to alarms, and support clients via ticketing portals. The role includes 12‑hour shifts and on‑site work at Cyberjaya, with emphasis on uptime, safety, and vendor coordination.

You will help maintain environmental controls, perform routine checks, and contribute to reporting and audits, while ensuring compliance with SOP/EOP and company policies.

Qualifications

• Proven English and Bahasa Malaysia communication skills.
• Bachelor’s or higher in CS or equivalent.
• Willingness to work 12-hour shifts (9am–9pm or 9pm–9am).

Responsibilities

• Daily monitoring of Environment Monitoring System and critical data center systems (chillers, pumps, AHU/CRAH/FCU, UPS, generators, PDUs, fire alarms, detectors).
• Maintain data hall temperature and humidity within range.
• Respond to equipment alarms on site and troubleshoot per SOP/EOP.
• Escalate and update on severity events per procedures.
• Supervise vendors to ensure safe, compliant, and contract-compliant activities.
• Prepare monthly/weekly electrical and mechanical consumption reports and trend data.
• Maintain up-to-date drawings, asset and inventory records.
• Process incoming tickets and provide client support within SLA via ticketing portal or email.
• Execute daily tasks including server tape handling and remote hand support.
• Participate in DC-related audit processes.

Skills

English fluency

Bahasa Malaysia

Mandarin (adv)

Education

Bachelor’s Degree / Professional Degree in Computer Science or equivalent

Job description

NTT Global Data Centers is seeking a Skilled Data Centre Operation Technician in Malaysia to monitor and maintain critical DC systems, respond to alarms, and support clients via ticketing portals. The role includes 12‑hour shifts and on‑site work at Cyberjaya, with emphasis on uptime, safety, and vendor coordination.

You will help maintain environmental controls, perform routine checks, and contribute to reporting and audits, while ensuring compliance with SOP/EOP and company policies.